Normandy Terrace Nursing & Rehabilitation Center
State inspectors recorded 6 immediate-jeopardy citation(s) here in the last three years — CMS's most serious level.
CMS has flagged this facility with its abuse icon, which marks facilities cited for abuse in recent inspections.
Serious inspection findings
2025-08-18 — IMMEDIATE JEOPARDY (tag F0689, severity J)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2025-04-25 — IMMEDIATE JEOPARDY (tag F0689, severity J)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2024-08-13 — IMMEDIATE JEOPARDY (tag F0656, severity K)
Resident Assessment and Care Planning Deficiencies · correction not recorded in CMS data
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
2024-08-13 — IMMEDIATE JEOPARDY (tag F0600, severity K)
Freedom from Abuse, Neglect, and Exploitation Deficiencies · correction not recorded in CMS data
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
2024-06-22 — IMMEDIATE JEOPARDY (tag F0580, severity J)
Resident Rights Deficiencies · correction not recorded in CMS data
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
2024-04-18 — IMMEDIATE JEOPARDY (tag F0689, severity J)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Staffing, from payroll records
Nursing hours / resident / day
2.48
state median 2.67
Weekend staffing gap
−16%
fewer nursing hours on weekends · state median −7%
RN hours / resident / day
0.31
registered nurses only
Contract (agency) staff
0%
share of all nursing hours
Nursing staff turnover
96%
per year, per CMS
Keep an eye on this facility
Penalties and enforcement
5 enforcement action(s), totaling $287,359 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-08-18 | Fine | $16,149 |
| 2025-04-25 | Fine | $10,604 |
| 2024-08-13 | Fine | $207,019 |
| 2024-05-31 | Fine | $44,605 |
| 2024-04-18 | Fine | $8,982 |
Ownership
Ownership type: For profit - Limited Liability company. Part of the CREATIVE SOLUTIONS IN HEALTHCARE chain.
Other facilities under the same ownership, with their CMS overall ratings:
- Buena Vida Nursing and Rehab-San Antonio (SAN ANTONIO, TX) —
- MESA VISTA INN HEALTH CENTER (SAN ANTONIO, TX) —
- Mountain View Health & Rehabilitation (El Paso, TX) —
- Vista Hills Health Care Center (El Paso, TX) —
- Pleasant Springs Healthcare Center (Mount Pleasant, TX) —
- AMISTAD NURSING AND REHABILITATION CENTER (UVALDE, TX) —
- HERITAGE AT LONGVIEW HEALTHCARE CENTER (LONGVIEW, TX) —
- MINERAL WELLS NURSING & REHABILITATION (MINERAL WELLS, TX) —
Full citation history
| Survey date | Tag | Category | Severity | Corrected |
|---|---|---|---|---|
| 2026-05-21 | F0677 | Quality of Life and Care Deficiencies | E | not recorded |
| 2026-05-21 | F0684 | Quality of Life and Care Deficiencies | E | not recorded |
| 2026-05-21 | F0842 | Resident Assessment and Care Planning Deficiencies | E | not recorded |
| 2026-04-24 | F0552 | Resident Rights Deficiencies | D | not recorded |
| 2026-04-24 | F0695 | Quality of Life and Care Deficiencies | D | not recorded |
| 2026-03-20 | F0689 | Quality of Life and Care Deficiencies | D | not recorded |
| 2026-03-20 | F0761 | Pharmacy Service Deficiencies | D | not recorded |
| 2026-03-20 | F0842 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2026-02-23 | F0558 | Resident Rights Deficiencies | E | not recorded |
| 2026-02-23 | F0761 | Pharmacy Service Deficiencies | D | not recorded |
| 2026-01-16 | F0584 | Resident Rights Deficiencies | D | not recorded |
| 2026-01-16 | F0602 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2026-01-16 | F0627 | Resident Rights Deficiencies | D | not recorded |
| 2025-11-25 | F0583 | Resident Rights Deficiencies | D | not recorded |
| 2025-11-25 | F0880 | Infection Control Deficiencies | E | not recorded |
| 2025-08-18 | F0609 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2025-08-18 | F0689 | Quality of Life and Care Deficiencies | J | not recorded |
| 2025-08-15 | F0732 | Nursing and Physician Services Deficiencies | C | not recorded |
| 2025-07-25 | F0552 | Resident Rights Deficiencies | E | not recorded |
| 2025-07-25 | F0557 | Resident Rights Deficiencies | D | not recorded |
| 2025-07-25 | F0583 | Resident Rights Deficiencies | D | not recorded |
| 2025-07-25 | F0690 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-07-25 | F0726 | Nursing and Physician Services Deficiencies | D | not recorded |
| 2025-07-25 | F0761 | Pharmacy Service Deficiencies | D | not recorded |
| 2025-07-25 | F0813 | Nutrition and Dietary Deficiencies | D | not recorded |
| 2025-07-25 | F0814 | Nutrition and Dietary Deficiencies | C | not recorded |
| 2025-07-25 | F0842 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2025-07-25 | F0880 | Infection Control Deficiencies | E | not recorded |
| 2025-04-25 | F0609 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | E | not recorded |
| 2025-04-25 | F0689 | Quality of Life and Care Deficiencies | J | not recorded |
| 2024-08-13 | F0600 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | K | not recorded |
| 2024-08-13 | F0656 | Resident Assessment and Care Planning Deficiencies | K | not recorded |
| 2024-06-22 | F0580 | Resident Rights Deficiencies | J | not recorded |
| 2024-06-22 | F0677 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-06-22 | F0842 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2024-05-31 | F0558 | Resident Rights Deficiencies | D | not recorded |
| 2024-05-31 | F0576 | Resident Rights Deficiencies | F | not recorded |
| 2024-05-31 | F0641 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2024-05-31 | F0645 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2024-05-31 | F0679 | Quality of Life and Care Deficiencies | E | not recorded |
| 2024-05-31 | F0687 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-04-18 | F0689 | Quality of Life and Care Deficiencies | J | not recorded |
| 2024-03-22 | F0921 | Environmental Deficiencies | E | not recorded |
| 2024-03-22 | F0924 | Environmental Deficiencies | D | not recorded |
| 2023-04-06 | F0565 | Resident Rights Deficiencies | E | not recorded |
| 2023-04-06 | F0584 | Resident Rights Deficiencies | E | not recorded |
| 2023-04-06 | F0804 | Nutrition and Dietary Deficiencies | E | not recorded |
| 2023-04-06 | F0880 | Infection Control Deficiencies | E | not recorded |
| 2023-04-06 | F0921 | Environmental Deficiencies | E | not recorded |