Whisperwood Nursing & Rehabilitation Center

5502 W 4TH ST, Lubbock, TX 79416 · CCN 675527 · 114 certified beds · Data as of 2026-07-01

CMS overall1 of 5CMS inspections1 of 5CMS staffing1 of 5CMS quality2 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

State inspectors recorded 6 immediate-jeopardy citation(s) here in the last three years — CMS's most serious level.

CMS has flagged this facility with its abuse icon, which marks facilities cited for abuse in recent inspections.

Serious inspection findings

2025-08-15 IMMEDIATE JEOPARDY (tag F0600, severity J)
Freedom from Abuse, Neglect, and Exploitation Deficiencies · correction not recorded in CMS data
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
2025-08-15 IMMEDIATE JEOPARDY (tag F0609, severity J)
Freedom from Abuse, Neglect, and Exploitation Deficiencies · correction not recorded in CMS data
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
2025-08-15 IMMEDIATE JEOPARDY (tag F0607, severity J)
Freedom from Abuse, Neglect, and Exploitation Deficiencies · correction not recorded in CMS data
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
2025-08-15 IMMEDIATE JEOPARDY (tag F0610, severity J)
Freedom from Abuse, Neglect, and Exploitation Deficiencies · correction not recorded in CMS data
Respond appropriately to all alleged violations.
2025-07-03 IMMEDIATE JEOPARDY (tag F0692, severity J)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide enough food/fluids to maintain a resident's health.
2024-12-12 IMMEDIATE JEOPARDY (tag F0689, severity J)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Staffing, from payroll records

Nursing hours / resident / day

2.68

state median 2.67

Weekend staffing gap

−1%

fewer nursing hours on weekends · state median −7%

RN hours / resident / day

0.21

registered nurses only

Contract (agency) staff

0%

share of all nursing hours

Days with zero RN hours reported

2

with residents present

Nursing staff turnover

96%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

2 enforcement action(s), totaling $19,546 in fines.

DateTypeAmount
2025-08-15Fine$10,546
2024-12-12Fine$9,000

Ownership

Ownership type: Government - Hospital district. Part of the CREATIVE SOLUTIONS IN HEALTHCARE chain.

Other facilities under the same ownership, with their CMS overall ratings:

Full citation history

By severity: Potential for more than minimal harm: 28 · Immediate jeopardy: 6

Survey dateTagCategorySeverityCorrected
2026-04-22F0656Resident Assessment and Care Planning DeficienciesDnot recorded
2026-04-22F0692Quality of Life and Care DeficienciesDnot recorded
2025-08-15F0580Resident Rights DeficienciesDnot recorded
2025-08-15F0600Freedom from Abuse, Neglect, and Exploitation DeficienciesJnot recorded
2025-08-15F0607Freedom from Abuse, Neglect, and Exploitation DeficienciesJnot recorded
2025-08-15F0609Freedom from Abuse, Neglect, and Exploitation DeficienciesJnot recorded
2025-08-15F0610Freedom from Abuse, Neglect, and Exploitation DeficienciesJnot recorded
2025-07-03F0692Quality of Life and Care DeficienciesJnot recorded
2025-03-19F0607Freedom from Abuse, Neglect, and Exploitation DeficienciesDnot recorded
2025-03-19F0609Freedom from Abuse, Neglect, and Exploitation DeficienciesDnot recorded
2025-03-19F0610Freedom from Abuse, Neglect, and Exploitation DeficienciesDnot recorded
2024-12-12F0689Quality of Life and Care DeficienciesJnot recorded
2024-11-07F0550Resident Rights DeficienciesEnot recorded
2024-11-07F0685Quality of Life and Care DeficienciesDnot recorded
2024-11-07F0692Quality of Life and Care DeficienciesEnot recorded
2024-11-07F0812Nutrition and Dietary DeficienciesEnot recorded
2024-11-07F0880Infection Control DeficienciesEnot recorded
2024-05-10F0656Resident Assessment and Care Planning DeficienciesDnot recorded
2024-05-10F0687Quality of Life and Care DeficienciesDnot recorded
2023-09-26F0552Resident Rights DeficienciesEnot recorded
2023-09-26F0656Resident Assessment and Care Planning DeficienciesDnot recorded
2023-09-26F0689Quality of Life and Care DeficienciesEnot recorded
2023-09-26F0693Quality of Life and Care DeficienciesDnot recorded
2023-09-26F0758Pharmacy Service DeficienciesDnot recorded
2023-09-26F0761Pharmacy Service DeficienciesDnot recorded
2023-09-26F0801Nutrition and Dietary DeficienciesFnot recorded
2023-09-26F0812Nutrition and Dietary DeficienciesFnot recorded
2023-09-26F0813Nutrition and Dietary DeficienciesEnot recorded
2023-09-26F0925Environmental DeficienciesFnot recorded
2023-07-12F0641Resident Assessment and Care Planning DeficienciesEnot recorded
2023-07-12F0679Quality of Life and Care DeficienciesEnot recorded
2023-07-12F0689Quality of Life and Care DeficienciesEnot recorded
2022-07-26F0550Resident Rights DeficienciesDnot recorded
2022-07-26F0880Infection Control DeficienciesEnot recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “Whisperwood Nursing & Rehabilitation Center, Lubbock” at medicare.gov/care-compare.