West Oaks Nursing & Rehab Center

3625 Green Crest, Houston, TX 77082 · CCN 675454 · 136 certified beds · Data as of 2026-07-01

CMS overall4 of 5CMS inspections4 of 5CMS staffing2 of 5CMS quality3 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

No immediate-jeopardy or actual-harm citations, and no CMS enforcement fines, appear in this facility's current record.

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Serious inspection findings

No citations at CMS's actual-harm or immediate-jeopardy levels appear in this facility's current record.

Staffing, from payroll records

Nursing hours / resident / day

2.79

state median 2.67

Weekend staffing gap

−7%

fewer nursing hours on weekends · state median −7%

RN hours / resident / day

0.27

registered nurses only

Contract (agency) staff

share of all nursing hours

Nursing staff turnover

25%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

CMS records no penalties for this facility.

Ownership

Ownership type: For profit - Corporation. Part of the TOUCHSTONE COMMUNITIES chain.

Other facilities under the same ownership, with their CMS overall ratings:

Rosewood Heights (Killeen, TX) — CMS overall3 of 5
La Frontera Nursing & Rehabilitation (Laredo, TX) — CMS overall3 of 5
HILL COUNTRY HEIGHTS (COPPERAS COVE, TX) — CMS overall4 of 5
DEL RIO NURSING AND REHABILITATION CENTER (DEL RIO, TX) — CMS overall5 of 5
THE HEIGHTS AT MEDICAL CENTER (SAN ANTONIO, TX) — CMS overall1 of 5
Harker Heights Nursing & Rehabilitation (Harker Heights, TX) — CMS overall1 of 5
Country Care Manor (La Vernia, TX) — CMS overall4 of 5
STONE OAK CARE CENTER (SAN ANTONIO, TX) — CMS overall2 of 5

Full citation history

By severity: Potential for more than minimal harm: 11

Survey date	Tag	Category	Severity	Corrected
2025-01-16	F0558	Resident Rights Deficiencies	E	not recorded
2025-01-16	F0656	Resident Assessment and Care Planning Deficiencies	E	not recorded
2025-01-16	F0689	Quality of Life and Care Deficiencies	D	not recorded
2025-01-16	F0694	Quality of Life and Care Deficiencies	D	not recorded
2025-01-16	F0695	Quality of Life and Care Deficiencies	D	not recorded
2025-01-16	F0755	Pharmacy Service Deficiencies	D	not recorded
2025-01-16	F0803	Nutrition and Dietary Deficiencies	E	not recorded
2023-11-30	F0759	Pharmacy Service Deficiencies	D	not recorded
2023-11-30	F0812	Nutrition and Dietary Deficiencies	E	not recorded
2022-09-22	F0693	Quality of Life and Care Deficiencies	D	not recorded
2022-09-22	F0755	Pharmacy Service Deficiencies	D	not recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “West Oaks Nursing & Rehab Center, Houston” at medicare.gov/care-compare.