Complete Care at Southpointe

4500 W. Loomis Rd., Greenfield, WI 53220 · CCN 525604 · 174 certified beds · Data as of 2026-07-01

CMS overall3 of 5CMS inspections2 of 5CMS staffing3 of 5CMS quality5 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

State inspectors recorded 1 citation(s) in the last three years where CMS determined a resident was actually harmed.

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Serious inspection findings

2026-03-12 — ACTUAL HARM (tag F0686, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

2023-08-17 — IMMEDIATE JEOPARDY (tag F0686, severity J)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

2023-08-17 — ACTUAL HARM (tag F0692, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide enough food/fluids to maintain a resident's health.

2023-08-17 — IMMEDIATE JEOPARDY (tag F0689, severity J)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Staffing, from payroll records

Nursing hours / resident / day

3.33

state median 3.58

Weekend staffing gap

+1%

more nursing hours on weekends · state median −4%

RN hours / resident / day

0.44

registered nurses only

Contract (agency) staff

share of all nursing hours

Nursing staff turnover

47%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

1 enforcement action(s), totaling $89,823 in fines.

Date	Type	Amount
2023-08-17	Fine	$89,823

Ownership

Ownership type: For profit - Limited Liability company. Part of the COMPLETE CARE chain.

Other facilities under the same ownership, with their CMS overall ratings:

COMPLETE CARE AT MIDDLEBURY (MIDDLEBURY, CT) — CMS overall5 of 5
COMPLETE CARE AT FOX HILL (VERNON, CT) — CMS overall2 of 5
COMPLETE CARE AT MERIDEN (MERIDEN, CT) — CMS overall4 of 5
COMPLETE CARE AT KIMBERLY HALL-SOUTH (WINDSOR, CT) — CMS overall4 of 5
COMPLETE CARE AT GLENDALE (NAUGATUCK, CT) — CMS overall4 of 5
COMPLETE CARE AT HARRINGTON COURT (COLCHESTER, CT) — CMS overall2 of 5
COMPLETE CARE AT GROTON REGENCY (GROTON, CT) — CMS overall5 of 5
COMPLETE CARE AT KIMBERLY HALL NORTH (WINDSOR, CT) — CMS overall1 of 5

Full citation history

By severity: No harm, potential for minimal harm: 2 · Actual harm: 2 · Potential for more than minimal harm: 11 · Immediate jeopardy: 2

Survey date	Tag	Category	Severity	Corrected
2026-03-12	F0602	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2026-03-12	F0607	Freedom from Abuse, Neglect, and Exploitation Deficiencies	E	not recorded
2026-03-12	F0628	Resident Rights Deficiencies	C	not recorded
2026-03-12	F0686	Quality of Life and Care Deficiencies	G	not recorded
2026-03-12	F0688	Quality of Life and Care Deficiencies	D	not recorded
2026-03-12	F0812	Nutrition and Dietary Deficiencies	E	not recorded
2026-03-12	F0851	Administration Deficiencies	F	not recorded
2024-10-17	F0641	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-10-17	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2023-08-17	F0623	Resident Rights Deficiencies	C	not recorded
2023-08-17	F0686	Quality of Life and Care Deficiencies	J	not recorded
2023-08-17	F0689	Quality of Life and Care Deficiencies	J	not recorded
2023-08-17	F0690	Quality of Life and Care Deficiencies	D	not recorded
2023-08-17	F0692	Quality of Life and Care Deficiencies	G	not recorded
2023-08-17	F0757	Pharmacy Service Deficiencies	D	not recorded
2023-08-17	F0812	Nutrition and Dietary Deficiencies	E	not recorded
2023-08-17	F0880	Infection Control Deficiencies	F	not recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “Complete Care at Southpointe, Greenfield” at medicare.gov/care-compare.