Complete Care at Hales Corners

9449 W. Forest Home Ave., Hales Corners, WI 53130 · CCN 525596 · 62 certified beds · Data as of 2026-07-01

CMS overall3 of 5CMS inspections3 of 5CMS staffing3 of 5CMS quality3 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

State inspectors recorded 1 citation(s) in the last three years where CMS determined a resident was actually harmed.

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Serious inspection findings

2024-03-27 — ACTUAL HARM (tag F0686, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Staffing, from payroll records

Nursing hours / resident / day

3.90

state median 3.58

Weekend staffing gap

−4%

fewer nursing hours on weekends · state median −4%

RN hours / resident / day

0.22

registered nurses only

Contract (agency) staff

share of all nursing hours

Days with zero RN hours reported

with residents present

Nursing staff turnover

65%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

1 enforcement action(s), totaling $17,934 in fines.

Date	Type	Amount
2024-03-27	Fine	$17,934

Ownership

Ownership type: For profit - Corporation. Part of the COMPLETE CARE chain.

Other facilities under the same ownership, with their CMS overall ratings:

COMPLETE CARE AT MIDDLEBURY (MIDDLEBURY, CT) — CMS overall5 of 5
COMPLETE CARE AT FOX HILL (VERNON, CT) — CMS overall2 of 5
COMPLETE CARE AT MERIDEN (MERIDEN, CT) — CMS overall4 of 5
COMPLETE CARE AT KIMBERLY HALL-SOUTH (WINDSOR, CT) — CMS overall4 of 5
COMPLETE CARE AT GLENDALE (NAUGATUCK, CT) — CMS overall4 of 5
COMPLETE CARE AT HARRINGTON COURT (COLCHESTER, CT) — CMS overall2 of 5
COMPLETE CARE AT GROTON REGENCY (GROTON, CT) — CMS overall5 of 5
COMPLETE CARE AT KIMBERLY HALL NORTH (WINDSOR, CT) — CMS overall1 of 5

Full citation history

By severity: No harm, potential for minimal harm: 1 · Actual harm: 1 · Potential for more than minimal harm: 15

Survey date	Tag	Category	Severity	Corrected
2026-02-19	F0550	Resident Rights Deficiencies	D	not recorded
2026-02-19	F0610	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2025-12-05	F0573	Resident Rights Deficiencies	D	not recorded
2025-12-05	F0684	Quality of Life and Care Deficiencies	D	not recorded
2025-12-05	F0925	Environmental Deficiencies	D	not recorded
2025-06-18	F0609	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2025-06-18	F0628	Resident Rights Deficiencies	D	not recorded
2025-06-18	F0684	Quality of Life and Care Deficiencies	D	not recorded
2025-06-18	F0692	Quality of Life and Care Deficiencies	D	not recorded
2025-06-18	F0804	Nutrition and Dietary Deficiencies	D	not recorded
2025-06-18	F0810	Nutrition and Dietary Deficiencies	D	not recorded
2024-03-27	F0610	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2024-03-27	F0686	Quality of Life and Care Deficiencies	G	not recorded
2023-01-12	F0689	Quality of Life and Care Deficiencies	D	not recorded
2023-01-12	F0803	Nutrition and Dietary Deficiencies	F	not recorded
2023-01-12	F0886	Infection Control Deficiencies	F	not recorded
2023-01-12	F0888	Infection Control Deficiencies	C	not recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “Complete Care at Hales Corners, Hales Corners” at medicare.gov/care-compare.