Complete Care at Glendale West
38 citation(s) appear in this facility's record, none at CMS's actual-harm or immediate-jeopardy levels in the last three years.
Serious inspection findings
2023-11-29 — ACTUAL HARM (tag F0689, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2022-10-24 — IMMEDIATE JEOPARDY (tag F0686, severity J)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Staffing, from payroll records
Nursing hours / resident / day
4.03
state median 3.58
Weekend staffing gap
−2%
fewer nursing hours on weekends · state median −4%
RN hours / resident / day
0.36
registered nurses only
Contract (agency) staff
11%
share of all nursing hours
Days with zero RN hours reported
1
with residents present
Nursing staff turnover
63%
per year, per CMS
Keep an eye on this facility
Penalties and enforcement
1 enforcement action(s), totaling $11,180 in fines.
| Date | Type | Amount |
|---|---|---|
| 2023-11-29 | Fine | $11,180 |
Ownership
Ownership type: For profit - Limited Liability company. Part of the COMPLETE CARE chain.
Other facilities under the same ownership, with their CMS overall ratings:
- COMPLETE CARE AT MIDDLEBURY (MIDDLEBURY, CT) —
- COMPLETE CARE AT FOX HILL (VERNON, CT) —
- COMPLETE CARE AT MERIDEN (MERIDEN, CT) —
- COMPLETE CARE AT KIMBERLY HALL-SOUTH (WINDSOR, CT) —
- COMPLETE CARE AT GLENDALE (NAUGATUCK, CT) —
- COMPLETE CARE AT HARRINGTON COURT (COLCHESTER, CT) —
- COMPLETE CARE AT GROTON REGENCY (GROTON, CT) —
- COMPLETE CARE AT KIMBERLY HALL NORTH (WINDSOR, CT) —
Full citation history
| Survey date | Tag | Category | Severity | Corrected |
|---|---|---|---|---|
| 2025-11-12 | F0554 | Resident Rights Deficiencies | D | not recorded |
| 2025-11-12 | F0677 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-11-12 | F0684 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-11-12 | F0880 | Infection Control Deficiencies | D | not recorded |
| 2025-05-22 | F0550 | Resident Rights Deficiencies | E | not recorded |
| 2025-05-22 | F0572 | Resident Rights Deficiencies | E | not recorded |
| 2025-05-22 | F0605 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2025-05-22 | F0636 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2025-05-22 | F0645 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2025-05-22 | F0655 | Resident Assessment and Care Planning Deficiencies | E | not recorded |
| 2025-05-22 | F0656 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2025-05-22 | F0685 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-05-22 | F0689 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-05-22 | F0759 | Pharmacy Service Deficiencies | D | not recorded |
| 2025-05-22 | F0760 | Pharmacy Service Deficiencies | D | not recorded |
| 2025-05-22 | F0842 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2025-05-22 | F0880 | Infection Control Deficiencies | D | not recorded |
| 2024-11-26 | F0585 | Resident Rights Deficiencies | D | not recorded |
| 2024-11-26 | F0812 | Nutrition and Dietary Deficiencies | E | not recorded |
| 2024-09-26 | F0804 | Nutrition and Dietary Deficiencies | D | not recorded |
| 2024-06-07 | F0755 | Pharmacy Service Deficiencies | D | not recorded |
| 2024-06-07 | F0804 | Nutrition and Dietary Deficiencies | D | not recorded |
| 2024-02-05 | F0684 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-02-05 | F0689 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-02-05 | F0761 | Pharmacy Service Deficiencies | E | not recorded |
| 2024-02-05 | F0812 | Nutrition and Dietary Deficiencies | E | not recorded |
| 2023-11-29 | F0689 | Quality of Life and Care Deficiencies | G | not recorded |
| 2023-11-29 | F0804 | Nutrition and Dietary Deficiencies | E | not recorded |
| 2022-10-24 | F0558 | Resident Rights Deficiencies | D | not recorded |
| 2022-10-24 | F0623 | Resident Rights Deficiencies | C | not recorded |
| 2022-10-24 | F0625 | Resident Rights Deficiencies | C | not recorded |
| 2022-10-24 | F0684 | Quality of Life and Care Deficiencies | D | not recorded |
| 2022-10-24 | F0686 | Quality of Life and Care Deficiencies | J | not recorded |
| 2022-10-24 | F0689 | Quality of Life and Care Deficiencies | D | not recorded |
| 2022-10-24 | F0693 | Quality of Life and Care Deficiencies | D | not recorded |
| 2022-10-24 | F0757 | Pharmacy Service Deficiencies | D | not recorded |
| 2022-10-24 | F0758 | Pharmacy Service Deficiencies | D | not recorded |
| 2022-10-24 | F0880 | Infection Control Deficiencies | D | not recorded |