Complete Care at Care Age
State inspectors recorded 1 immediate-jeopardy citation(s) here in the last three years — CMS's most serious level.
Serious inspection findings
2025-06-25 — ACTUAL HARM (tag F0689, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2025-06-25 — ACTUAL HARM (tag F0686, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
2025-06-25 — IMMEDIATE JEOPARDY (tag F0684, severity J)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
2023-01-05 — ACTUAL HARM (tag F0688, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
2023-01-05 — ACTUAL HARM (tag F0686, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Staffing, from payroll records
Nursing hours / resident / day
3.93
state median 3.58
Weekend staffing gap
+1%
more nursing hours on weekends · state median −4%
RN hours / resident / day
0.22
registered nurses only
Contract (agency) staff
13%
share of all nursing hours
Days with zero RN hours reported
2
with residents present
Nursing staff turnover
69%
per year, per CMS
Keep an eye on this facility
Penalties and enforcement
3 enforcement action(s), totaling $80,375 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-06-25 | Fine | $26,125 |
| 2025-06-25 | Fine | $54,250 |
| 2025-06-25 | Payment Denial | payment denial |
Ownership
Ownership type: For profit - Corporation. Part of the COMPLETE CARE chain.
Other facilities under the same ownership, with their CMS overall ratings:
- COMPLETE CARE AT MIDDLEBURY (MIDDLEBURY, CT) —
- COMPLETE CARE AT FOX HILL (VERNON, CT) —
- COMPLETE CARE AT MERIDEN (MERIDEN, CT) —
- COMPLETE CARE AT KIMBERLY HALL-SOUTH (WINDSOR, CT) —
- COMPLETE CARE AT GLENDALE (NAUGATUCK, CT) —
- COMPLETE CARE AT HARRINGTON COURT (COLCHESTER, CT) —
- COMPLETE CARE AT GROTON REGENCY (GROTON, CT) —
- COMPLETE CARE AT KIMBERLY HALL NORTH (WINDSOR, CT) —
Full citation history
| Survey date | Tag | Category | Severity | Corrected |
|---|---|---|---|---|
| 2025-12-03 | F0812 | Nutrition and Dietary Deficiencies | E | not recorded |
| 2025-06-25 | F0554 | Resident Rights Deficiencies | D | not recorded |
| 2025-06-25 | F0656 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2025-06-25 | F0684 | Quality of Life and Care Deficiencies | J | not recorded |
| 2025-06-25 | F0686 | Quality of Life and Care Deficiencies | G | not recorded |
| 2025-06-25 | F0689 | Quality of Life and Care Deficiencies | G | not recorded |
| 2025-06-25 | F0690 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-06-25 | F0755 | Pharmacy Service Deficiencies | D | not recorded |
| 2025-06-25 | F0804 | Nutrition and Dietary Deficiencies | E | not recorded |
| 2025-06-25 | F0806 | Nutrition and Dietary Deficiencies | D | not recorded |
| 2025-06-25 | F0812 | Nutrition and Dietary Deficiencies | F | not recorded |
| 2025-06-25 | F0880 | Infection Control Deficiencies | E | not recorded |
| 2025-01-16 | F0609 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2025-01-16 | F0657 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2025-01-16 | F0755 | Pharmacy Service Deficiencies | E | not recorded |
| 2024-04-11 | F0609 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2024-04-11 | F0610 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | E | not recorded |
| 2024-03-20 | F0565 | Resident Rights Deficiencies | E | not recorded |
| 2024-03-20 | F0609 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2024-03-20 | F0610 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | E | not recorded |
| 2024-03-20 | F0685 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-03-20 | F0686 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-03-20 | F0689 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-03-20 | F0758 | Pharmacy Service Deficiencies | D | not recorded |
| 2023-01-05 | F0677 | Quality of Life and Care Deficiencies | D | not recorded |
| 2023-01-05 | F0686 | Quality of Life and Care Deficiencies | G | not recorded |
| 2023-01-05 | F0688 | Quality of Life and Care Deficiencies | G | not recorded |
| 2023-01-05 | F0692 | Quality of Life and Care Deficiencies | D | not recorded |
| 2023-01-05 | F0758 | Pharmacy Service Deficiencies | D | not recorded |
| 2023-01-05 | F0880 | Infection Control Deficiencies | E | not recorded |
| 2023-01-05 | F0947 | Nursing and Physician Services Deficiencies | F | not recorded |