WILLOWCREST HEALTH SERVICES
State inspectors recorded 2 immediate-jeopardy citation(s) here in the last three years — CMS's most serious level.
Serious inspection findings
2024-03-29 — IMMEDIATE JEOPARDY (tag F0678, severity J)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
2024-03-29 — IMMEDIATE JEOPARDY (tag F0689, severity J)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Staffing, from payroll records
Nursing hours / resident / day
3.31
state median 3.58
Weekend staffing gap
−6%
fewer nursing hours on weekends · state median −4%
RN hours / resident / day
0.42
registered nurses only
Contract (agency) staff
2%
share of all nursing hours
Nursing staff turnover
41%
per year, per CMS
Keep an eye on this facility
Penalties and enforcement
1 enforcement action(s), totaling $21,285 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-03-29 | Fine | $21,285 |
Ownership
Ownership type: For profit - Limited Liability company. Part of the NORTH SHORE HEALTHCARE chain.
Other facilities under the same ownership, with their CMS overall ratings:
- Menominee Health Services (Menominee, MI) —
- Rochester Restorative Care Center (ROCHESTER, MN) —
- WHITEWATER HEALTH SERVICES (ST CHARLES, MN) —
- HOPKINS RESTORATIVE CARE CENTER (HOPKINS, MN) —
- LA CRESCENT HEALTH SERVICES (LA CRESCENT, MN) —
- MINOT HEALTH AND REHAB, LLC (MINOT, ND) —
- Wisconsin Rapids Health Services (Wisconsin Rapids, WI) —
- MONROE HEALTH SERVICES (MONROE, WI) —
Full citation history
| Survey date | Tag | Category | Severity | Corrected |
|---|---|---|---|---|
| 2025-06-05 | F0605 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2025-06-05 | F0628 | Resident Rights Deficiencies | D | not recorded |
| 2025-06-05 | F0684 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-06-05 | F0688 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-06-05 | F0690 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-06-05 | F0693 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-06-05 | F0695 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-06-05 | F0699 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-06-05 | F0755 | Pharmacy Service Deficiencies | D | not recorded |
| 2025-06-05 | F0757 | Pharmacy Service Deficiencies | D | not recorded |
| 2025-06-05 | F0760 | Pharmacy Service Deficiencies | D | not recorded |
| 2025-06-05 | F0851 | Administration Deficiencies | F | not recorded |
| 2025-06-05 | F0880 | Infection Control Deficiencies | F | not recorded |
| 2025-03-05 | F0684 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-10-14 | F0732 | Nursing and Physician Services Deficiencies | C | not recorded |
| 2024-03-29 | F0623 | Resident Rights Deficiencies | B | not recorded |
| 2024-03-29 | F0678 | Quality of Life and Care Deficiencies | J | not recorded |
| 2024-03-29 | F0686 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-03-29 | F0689 | Quality of Life and Care Deficiencies | J | not recorded |
| 2024-03-29 | F0690 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-03-29 | F0692 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-03-29 | F0693 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-03-29 | F0694 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-03-29 | F0695 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-03-29 | F0730 | Nursing and Physician Services Deficiencies | E | not recorded |
| 2024-03-29 | F0758 | Pharmacy Service Deficiencies | D | not recorded |
| 2024-03-29 | F0761 | Pharmacy Service Deficiencies | D | not recorded |
| 2024-03-29 | F0812 | Nutrition and Dietary Deficiencies | F | not recorded |
| 2024-03-29 | F0880 | Infection Control Deficiencies | F | not recorded |
| 2024-03-29 | F0944 | Administration Deficiencies | E | not recorded |
| 2024-03-29 | F0946 | Administration Deficiencies | E | not recorded |
| 2024-03-29 | F0949 | Administration Deficiencies | E | not recorded |
| 2023-01-12 | F0684 | Quality of Life and Care Deficiencies | D | not recorded |
| 2023-01-12 | F0689 | Quality of Life and Care Deficiencies | D | not recorded |
| 2023-01-12 | F0804 | Nutrition and Dietary Deficiencies | E | not recorded |
| 2023-01-12 | F0812 | Nutrition and Dietary Deficiencies | F | not recorded |