Complete Care at Maple Grove LLC
State inspectors recorded 1 immediate-jeopardy citation(s) here in the last three years — CMS's most serious level.
Serious inspection findings
2025-05-05 — ACTUAL HARM (tag F0689, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2025-03-28 — ACTUAL HARM (tag F0689, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2024-10-21 — ACTUAL HARM (tag F0689, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2024-09-12 — IMMEDIATE JEOPARDY (tag F0689, severity J)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2024-01-08 — ACTUAL HARM (tag F0689, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2023-12-04 — IMMEDIATE JEOPARDY (tag F0689, severity J)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2023-02-27 — ACTUAL HARM (tag F0686, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Staffing, from payroll records
Nursing hours / resident / day
4.68
state median 3.58
Weekend staffing gap
−8%
fewer nursing hours on weekends · state median −4%
RN hours / resident / day
0.78
registered nurses only
Contract (agency) staff
15%
share of all nursing hours
Nursing staff turnover
64%
per year, per CMS
Keep an eye on this facility
Penalties and enforcement
9 enforcement action(s), totaling $153,657 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-05-05 | Fine | $58,354 |
| 2025-05-05 | Payment Denial | payment denial |
| 2025-03-28 | Fine | $34,356 |
| 2024-10-21 | Fine | $12,048 |
| 2024-10-21 | Payment Denial | payment denial |
| 2024-09-12 | Fine | $15,642 |
| 2023-12-04 | Fine | $15,239 |
| 2023-12-04 | Fine | $18,018 |
| 2023-12-04 | Payment Denial | payment denial |
Ownership
Ownership type: For profit - Corporation. Part of the COMPLETE CARE chain.
Other facilities under the same ownership, with their CMS overall ratings:
- COMPLETE CARE AT MIDDLEBURY (MIDDLEBURY, CT) —
- COMPLETE CARE AT FOX HILL (VERNON, CT) —
- COMPLETE CARE AT MERIDEN (MERIDEN, CT) —
- COMPLETE CARE AT KIMBERLY HALL-SOUTH (WINDSOR, CT) —
- COMPLETE CARE AT GLENDALE (NAUGATUCK, CT) —
- COMPLETE CARE AT HARRINGTON COURT (COLCHESTER, CT) —
- COMPLETE CARE AT GROTON REGENCY (GROTON, CT) —
- COMPLETE CARE AT KIMBERLY HALL NORTH (WINDSOR, CT) —
Full citation history
| Survey date | Tag | Category | Severity | Corrected |
|---|---|---|---|---|
| 2025-07-29 | F0689 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-05-05 | F0550 | Resident Rights Deficiencies | E | not recorded |
| 2025-05-05 | F0554 | Resident Rights Deficiencies | D | not recorded |
| 2025-05-05 | F0585 | Resident Rights Deficiencies | D | not recorded |
| 2025-05-05 | F0604 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2025-05-05 | F0656 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2025-05-05 | F0660 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2025-05-05 | F0675 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-05-05 | F0677 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-05-05 | F0686 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-05-05 | F0689 | Quality of Life and Care Deficiencies | G | not recorded |
| 2025-05-05 | F0697 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-05-05 | F0761 | Pharmacy Service Deficiencies | E | not recorded |
| 2025-05-05 | F0812 | Nutrition and Dietary Deficiencies | F | not recorded |
| 2025-03-28 | F0689 | Quality of Life and Care Deficiencies | G | not recorded |
| 2025-03-28 | F0805 | Nutrition and Dietary Deficiencies | D | not recorded |
| 2025-03-28 | F0842 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2024-11-11 | F0689 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-11-11 | F0700 | Quality of Life and Care Deficiencies | E | not recorded |
| 2024-10-21 | F0689 | Quality of Life and Care Deficiencies | G | not recorded |
| 2024-10-21 | F0758 | Pharmacy Service Deficiencies | D | not recorded |
| 2024-09-12 | F0689 | Quality of Life and Care Deficiencies | J | not recorded |
| 2024-09-12 | F0947 | Nursing and Physician Services Deficiencies | D | not recorded |
| 2024-06-27 | F0580 | Resident Rights Deficiencies | D | not recorded |
| 2024-06-27 | F0585 | Resident Rights Deficiencies | D | not recorded |
| 2024-06-27 | F0609 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2024-06-27 | F0610 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2024-06-27 | F0686 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-06-27 | F0687 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-06-27 | F0689 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-06-27 | F0755 | Pharmacy Service Deficiencies | D | not recorded |
| 2024-05-02 | F0609 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2024-05-02 | F0610 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2024-05-02 | F0636 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2024-05-02 | F0641 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2024-05-02 | F0645 | Resident Assessment and Care Planning Deficiencies | E | not recorded |
| 2024-05-02 | F0679 | Quality of Life and Care Deficiencies | E | not recorded |
| 2024-05-02 | F0684 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-05-02 | F0732 | Nursing and Physician Services Deficiencies | C | not recorded |
| 2024-05-02 | F0760 | Pharmacy Service Deficiencies | D | not recorded |
| 2024-05-02 | F0761 | Pharmacy Service Deficiencies | E | not recorded |
| 2024-05-02 | F0804 | Nutrition and Dietary Deficiencies | D | not recorded |
| 2024-05-02 | F0880 | Infection Control Deficiencies | F | not recorded |
| 2024-05-02 | F0881 | Infection Control Deficiencies | E | not recorded |
| 2024-05-02 | F0883 | Infection Control Deficiencies | D | not recorded |
| 2024-04-10 | F0550 | Resident Rights Deficiencies | D | not recorded |
| 2024-04-10 | F0585 | Resident Rights Deficiencies | D | not recorded |
| 2024-04-10 | F0657 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2024-04-10 | F0677 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-04-10 | F0755 | Pharmacy Service Deficiencies | E | not recorded |
| 2024-04-10 | F0759 | Pharmacy Service Deficiencies | D | not recorded |
| 2024-01-08 | F0689 | Quality of Life and Care Deficiencies | G | not recorded |
| 2024-01-08 | F0919 | Environmental Deficiencies | D | not recorded |
| 2023-12-04 | F0609 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2023-12-04 | F0610 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | E | not recorded |
| 2023-12-04 | F0689 | Quality of Life and Care Deficiencies | J | not recorded |
| 2023-10-09 | F0609 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2023-10-09 | F0610 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2023-10-09 | F0684 | Quality of Life and Care Deficiencies | E | not recorded |
| 2023-02-27 | F0585 | Resident Rights Deficiencies | D | not recorded |
| 2023-02-27 | F0604 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2023-02-27 | F0677 | Quality of Life and Care Deficiencies | E | not recorded |
| 2023-02-27 | F0686 | Quality of Life and Care Deficiencies | G | not recorded |
| 2023-02-27 | F0690 | Quality of Life and Care Deficiencies | D | not recorded |
| 2023-02-27 | F0725 | Nursing and Physician Services Deficiencies | E | not recorded |
| 2023-02-27 | F0757 | Pharmacy Service Deficiencies | D | not recorded |
| 2023-02-27 | F0759 | Pharmacy Service Deficiencies | D | not recorded |
| 2023-02-27 | F0811 | Nutrition and Dietary Deficiencies | E | not recorded |
| 2023-02-27 | F0812 | Nutrition and Dietary Deficiencies | F | not recorded |
| 2023-02-27 | F0814 | Nutrition and Dietary Deficiencies | F | not recorded |