Complete Care at Kensington
State inspectors recorded 2 immediate-jeopardy citation(s) here in the last three years — CMS's most serious level.
Serious inspection findings
2025-05-21 — ACTUAL HARM (tag F0686, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
2024-01-30 — IMMEDIATE JEOPARDY (tag F0684, severity J)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
2024-01-30 — IMMEDIATE JEOPARDY (tag F0689, severity J)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Staffing, from payroll records
Nursing hours / resident / day
3.02
state median 3.58
Weekend staffing gap
+1%
more nursing hours on weekends · state median −4%
RN hours / resident / day
0.27
registered nurses only
Contract (agency) staff
8%
share of all nursing hours
Days with zero RN hours reported
3
with residents present
Nursing staff turnover
56%
per year, per CMS
Keep an eye on this facility
Penalties and enforcement
1 enforcement action(s), totaling $66,632 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-01-30 | Fine | $66,632 |
Ownership
Ownership type: For profit - Limited Liability company. Part of the COMPLETE CARE chain.
Other facilities under the same ownership, with their CMS overall ratings:
- COMPLETE CARE AT MIDDLEBURY (MIDDLEBURY, CT) —
- COMPLETE CARE AT FOX HILL (VERNON, CT) —
- COMPLETE CARE AT MERIDEN (MERIDEN, CT) —
- COMPLETE CARE AT KIMBERLY HALL-SOUTH (WINDSOR, CT) —
- COMPLETE CARE AT GLENDALE (NAUGATUCK, CT) —
- COMPLETE CARE AT HARRINGTON COURT (COLCHESTER, CT) —
- COMPLETE CARE AT GROTON REGENCY (GROTON, CT) —
- COMPLETE CARE AT KIMBERLY HALL NORTH (WINDSOR, CT) —
Full citation history
| Survey date | Tag | Category | Severity | Corrected |
|---|---|---|---|---|
| 2026-04-29 | F0686 | Quality of Life and Care Deficiencies | D | not recorded |
| 2026-04-29 | F0755 | Pharmacy Service Deficiencies | D | not recorded |
| 2026-04-29 | F0851 | Administration Deficiencies | F | not recorded |
| 2026-04-29 | F0880 | Infection Control Deficiencies | D | not recorded |
| 2026-02-23 | F0880 | Infection Control Deficiencies | E | not recorded |
| 2025-05-21 | F0609 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2025-05-21 | F0610 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2025-05-21 | F0628 | Resident Rights Deficiencies | E | not recorded |
| 2025-05-21 | F0686 | Quality of Life and Care Deficiencies | G | not recorded |
| 2025-05-21 | F0687 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-05-21 | F0690 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-05-21 | F0759 | Pharmacy Service Deficiencies | D | not recorded |
| 2025-05-21 | F0851 | Administration Deficiencies | C | not recorded |
| 2025-05-21 | F0880 | Infection Control Deficiencies | E | not recorded |
| 2024-02-22 | F0558 | Resident Rights Deficiencies | D | not recorded |
| 2024-02-22 | F0686 | Quality of Life and Care Deficiencies | E | not recorded |
| 2024-02-22 | F0689 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-02-22 | F0690 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-02-22 | F0692 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-02-22 | F0759 | Pharmacy Service Deficiencies | D | not recorded |
| 2024-02-22 | F0760 | Pharmacy Service Deficiencies | D | not recorded |
| 2024-02-22 | F0761 | Pharmacy Service Deficiencies | D | not recorded |
| 2024-02-22 | F0851 | Administration Deficiencies | C | not recorded |
| 2024-02-22 | F0880 | Infection Control Deficiencies | F | not recorded |
| 2024-02-22 | F0881 | Infection Control Deficiencies | D | not recorded |
| 2024-01-30 | F0684 | Quality of Life and Care Deficiencies | J | not recorded |
| 2024-01-30 | F0689 | Quality of Life and Care Deficiencies | J | not recorded |
| 2024-01-30 | F0868 | Administration Deficiencies | F | not recorded |
| 2024-01-30 | F0946 | Administration Deficiencies | F | not recorded |
| 2024-01-30 | F0949 | Administration Deficiencies | F | not recorded |
| 2023-10-06 | F0558 | Resident Rights Deficiencies | D | not recorded |
| 2023-10-06 | F0804 | Nutrition and Dietary Deficiencies | E | not recorded |