NORVIEW HEIGHTS REHABILITATION AND NURSING

827 NORVIEW AVENUE, NORFOLK, VA 23509 · CCN 495309 · 60 certified beds · Data as of 2026-07-01

CMS overall2 of 5CMS inspections3 of 5CMS staffing1 of 5CMS quality4 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

46 citation(s) appear in this facility's record, none at CMS's actual-harm or immediate-jeopardy levels in the last three years.

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Serious inspection findings

2018-05-17 — ACTUAL HARM (tag F0689, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Staffing, from payroll records

Nursing hours / resident / day

2.74

state median 3.10

Weekend staffing gap

−12%

fewer nursing hours on weekends · state median −7%

RN hours / resident / day

0.15

registered nurses only

Contract (agency) staff

14%

share of all nursing hours

Days with zero RN hours reported

with residents present

Nursing staff turnover

70%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

CMS records no penalties for this facility.

Ownership

Ownership type: For profit - Corporation. Part of the EASTERN HEALTHCARE GROUP chain.

Other facilities under the same ownership, with their CMS overall ratings:

BAY POINTE REHABILITATION AND NURSING (VIRGINIA BEACH, VA) — CMS overall2 of 5
BLUE RIDGE REHABILITATION AND NURSING (HARRISONBURG, VA) — CMS overall2 of 5
RIVER EDGE REHABILITATION AND NURSING (WAYNESBORO, VA) — CMS overall1 of 5
BIRCHWOOD PARK REHABILITATION (VIRGINIA BEACH, VA) — CMS overall1 of 5
SEVEN HILLS REHABILITATION AND NURSING (LYNCHBURG, VA) — CMS overall1 of 5
OLD SOUTHWEST HEALTH AND REHABILITATION (ROANOKE, VA) — CMS overall1 of 5
Twin Lakes Rehabilitation and Nursing (SOUTH HILL, VA) — CMS overall3 of 5
OLD DOMINION REHABILITATION AND NURSING (NEWPORT NEWS, VA) — CMS overall1 of 5

Full citation history

By severity: Actual harm: 1 · Potential for more than minimal harm: 45

Survey date	Tag	Category	Severity	Corrected
2024-07-17	F0550	Resident Rights Deficiencies	D	not recorded
2023-10-12	F0580	Resident Rights Deficiencies	E	not recorded
2023-10-12	F0684	Quality of Life and Care Deficiencies	E	not recorded
2023-10-12	F0760	Pharmacy Service Deficiencies	D	not recorded
2023-10-12	F0761	Pharmacy Service Deficiencies	D	not recorded
2021-10-28	F0552	Resident Rights Deficiencies	D	not recorded
2021-10-28	F0582	Resident Rights Deficiencies	D	not recorded
2021-10-28	F0625	Resident Rights Deficiencies	D	not recorded
2021-10-28	F0658	Resident Assessment and Care Planning Deficiencies	E	not recorded
2021-10-28	F0684	Quality of Life and Care Deficiencies	D	not recorded
2021-10-28	F0686	Quality of Life and Care Deficiencies	E	not recorded
2021-10-28	F0689	Quality of Life and Care Deficiencies	D	not recorded
2021-10-28	F0690	Quality of Life and Care Deficiencies	D	not recorded
2021-10-28	F0698	Quality of Life and Care Deficiencies	D	not recorded
2021-10-28	F0761	Pharmacy Service Deficiencies	D	not recorded
2021-10-28	F0921	Environmental Deficiencies	D	not recorded
2019-08-22	F0580	Resident Rights Deficiencies	E	not recorded
2019-08-22	F0584	Resident Rights Deficiencies	D	not recorded
2019-08-22	F0622	Resident Rights Deficiencies	E	not recorded
2019-08-22	F0638	Resident Assessment and Care Planning Deficiencies	D	not recorded
2019-08-22	F0655	Resident Assessment and Care Planning Deficiencies	D	not recorded
2019-08-22	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2019-08-22	F0657	Resident Assessment and Care Planning Deficiencies	D	not recorded
2019-08-22	F0660	Resident Assessment and Care Planning Deficiencies	D	not recorded
2019-08-22	F0677	Quality of Life and Care Deficiencies	E	not recorded
2019-08-22	F0687	Quality of Life and Care Deficiencies	D	not recorded
2019-08-22	F0689	Quality of Life and Care Deficiencies	D	not recorded
2019-08-22	F0691	Quality of Life and Care Deficiencies	D	not recorded
2019-08-22	F0695	Quality of Life and Care Deficiencies	D	not recorded
2019-08-22	F0755	Pharmacy Service Deficiencies	D	not recorded
2019-08-22	F0758	Pharmacy Service Deficiencies	D	not recorded
2019-08-22	F0761	Pharmacy Service Deficiencies	E	not recorded
2019-08-22	F0812	Nutrition and Dietary Deficiencies	D	not recorded
2019-08-22	F0880	Infection Control Deficiencies	E	not recorded
2018-05-17	F0623	Resident Rights Deficiencies	E	not recorded
2018-05-17	F0625	Resident Rights Deficiencies	E	not recorded
2018-05-17	F0641	Resident Assessment and Care Planning Deficiencies	D	not recorded
2018-05-17	F0687	Quality of Life and Care Deficiencies	D	not recorded
2018-05-17	F0689	Quality of Life and Care Deficiencies	G	not recorded
2018-05-17	F0695	Quality of Life and Care Deficiencies	D	not recorded
2018-05-17	F0698	Quality of Life and Care Deficiencies	D	not recorded
2018-05-17	F0757	Pharmacy Service Deficiencies	E	not recorded
2018-05-17	F0761	Pharmacy Service Deficiencies	D	not recorded
2018-05-17	F0814	Nutrition and Dietary Deficiencies	F	not recorded
2018-05-17	F0842	Resident Assessment and Care Planning Deficiencies	D	not recorded
2018-05-17	F0880	Infection Control Deficiencies	D	not recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “NORVIEW HEIGHTS REHABILITATION AND NURSING, NORFOLK” at medicare.gov/care-compare.