HERITAGE HALL BIG STONE GAP

2045 VALLEY VIEW DRIVE, BIG STONE GAP, VA 24219 · CCN 495135 · 180 certified beds · Data as of 2026-07-01

CMS overall4 of 5CMS inspections3 of 5CMS staffing2 of 5CMS quality5 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

State inspectors recorded 3 citation(s) in the last three years where CMS determined a resident was actually harmed.

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Serious inspection findings

2024-11-19 — ACTUAL HARM (tag F0600, severity G)

Freedom from Abuse, Neglect, and Exploitation Deficiencies · correction not recorded in CMS data

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

2024-11-19 — ACTUAL HARM (tag F0760, severity G)

Pharmacy Service Deficiencies · correction not recorded in CMS data

Ensure that residents are free from significant medication errors.

2024-11-19 — ACTUAL HARM (tag F0684, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

2023-08-15 — ACTUAL HARM (tag F0689, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2021-05-12 — ACTUAL HARM (tag F0689, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2021-05-12 — ACTUAL HARM (tag F0740, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Staffing, from payroll records

Nursing hours / resident / day

3.00

state median 3.10

Weekend staffing gap

−20%

fewer nursing hours on weekends · state median −7%

RN hours / resident / day

0.32

registered nurses only

Contract (agency) staff

share of all nursing hours

Nursing staff turnover

27%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

2 enforcement action(s), totaling $71,620 in fines.

Date	Type	Amount
2024-11-19	Fine	$40,517
2023-08-15	Fine	$31,103

Ownership

Ownership type: For profit - Corporation. Part of the HERITAGE HALL chain.

Other facilities under the same ownership, with their CMS overall ratings:

SOUTH ROANOKE NURSING AND REHABILITATION (ROANOKE, VA) — CMS overall3 of 5
HERITAGE HALL TAZEWELL (TAZEWELL, VA) — CMS overall2 of 5
HERITAGE HALL - BROOKNEAL (BROOKNEAL, VA) — CMS overall5 of 5
HERITAGE HALL GRUNDY (GRUNDY, VA) — CMS overall5 of 5
HERITAGE HALL-LEESBURG (LEESBURG, VA) — CMS overall5 of 5
HERITAGE HALL KING GEORGE (KING GEORGE, VA) — CMS overall2 of 5
HERITAGE HALL FRONT ROYAL (FRONT ROYAL, VA) — CMS overall5 of 5
HERITAGE HALL DILLWYN (DILLWYN, VA) — CMS overall3 of 5

Full citation history

By severity: Actual harm: 6 · Potential for more than minimal harm: 35

Survey date	Tag	Category	Severity	Corrected
2024-11-19	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	G	not recorded
2024-11-19	F0684	Quality of Life and Care Deficiencies	G	not recorded
2024-11-19	F0760	Pharmacy Service Deficiencies	G	not recorded
2024-11-19	F0880	Infection Control Deficiencies	D	not recorded
2023-08-15	F0689	Quality of Life and Care Deficiencies	G	not recorded
2023-02-01	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2023-02-01	F0657	Resident Assessment and Care Planning Deficiencies	D	not recorded
2023-02-01	F0684	Quality of Life and Care Deficiencies	D	not recorded
2023-02-01	F0692	Quality of Life and Care Deficiencies	D	not recorded
2023-02-01	F0698	Quality of Life and Care Deficiencies	D	not recorded
2021-05-12	F0578	Resident Rights Deficiencies	D	not recorded
2021-05-12	F0580	Resident Rights Deficiencies	D	not recorded
2021-05-12	F0607	Freedom from Abuse, Neglect, and Exploitation Deficiencies	E	not recorded
2021-05-12	F0609	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2021-05-12	F0646	Resident Assessment and Care Planning Deficiencies	D	not recorded
2021-05-12	F0689	Quality of Life and Care Deficiencies	G	not recorded
2021-05-12	F0692	Quality of Life and Care Deficiencies	D	not recorded
2021-05-12	F0728	Nursing and Physician Services Deficiencies	D	not recorded
2021-05-12	F0740	Quality of Life and Care Deficiencies	G	not recorded
2021-05-12	F0755	Pharmacy Service Deficiencies	D	not recorded
2021-05-12	F0761	Pharmacy Service Deficiencies	D	not recorded
2021-05-12	F0842	Resident Assessment and Care Planning Deficiencies	E	not recorded
2021-05-12	F0886	Infection Control Deficiencies	E	not recorded
2019-06-27	F0578	Resident Rights Deficiencies	D	not recorded
2019-06-27	F0607	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2019-06-27	F0623	Resident Rights Deficiencies	E	not recorded
2019-06-27	F0625	Resident Rights Deficiencies	E	not recorded
2019-06-27	F0641	Resident Assessment and Care Planning Deficiencies	D	not recorded
2019-06-27	F0657	Resident Assessment and Care Planning Deficiencies	D	not recorded
2019-06-27	F0660	Resident Assessment and Care Planning Deficiencies	D	not recorded
2019-06-27	F0684	Quality of Life and Care Deficiencies	D	not recorded
2019-06-27	F0690	Quality of Life and Care Deficiencies	D	not recorded
2019-06-27	F0693	Quality of Life and Care Deficiencies	D	not recorded
2019-06-27	F0695	Quality of Life and Care Deficiencies	D	not recorded
2019-06-27	F0698	Quality of Life and Care Deficiencies	D	not recorded
2019-06-27	F0758	Pharmacy Service Deficiencies	D	not recorded
2019-06-27	F0760	Pharmacy Service Deficiencies	D	not recorded
2019-06-27	F0761	Pharmacy Service Deficiencies	D	not recorded
2019-06-27	F0842	Resident Assessment and Care Planning Deficiencies	D	not recorded
2019-06-27	F0868	Administration Deficiencies	F	not recorded
2019-06-27	F0880	Infection Control Deficiencies	D	not recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “HERITAGE HALL BIG STONE GAP, BIG STONE GAP” at medicare.gov/care-compare.