SOUTH ROANOKE NURSING AND REHABILITATION

3823 FRANKLIN RD, SW, ROANOKE, VA 24014 · CCN 495002 · 98 certified beds · Data as of 2026-07-01

CMS overall3 of 5CMS inspections2 of 5CMS staffing3 of 5CMS quality5 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

No immediate-jeopardy or actual-harm citations, and no CMS enforcement fines, appear in this facility's current record.

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Serious inspection findings

No citations at CMS's actual-harm or immediate-jeopardy levels appear in this facility's current record.

Staffing, from payroll records

Nursing hours / resident / day

2.97

state median 3.10

Weekend staffing gap

−10%

fewer nursing hours on weekends · state median −7%

RN hours / resident / day

0.40

registered nurses only

Contract (agency) staff

share of all nursing hours

Nursing staff turnover

38%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

CMS records no penalties for this facility.

Ownership

Ownership type: For profit - Corporation. Part of the HERITAGE HALL chain.

Other facilities under the same ownership, with their CMS overall ratings:

HERITAGE HALL BIG STONE GAP (BIG STONE GAP, VA) — CMS overall4 of 5
HERITAGE HALL TAZEWELL (TAZEWELL, VA) — CMS overall2 of 5
HERITAGE HALL - BROOKNEAL (BROOKNEAL, VA) — CMS overall5 of 5
HERITAGE HALL GRUNDY (GRUNDY, VA) — CMS overall5 of 5
HERITAGE HALL-LEESBURG (LEESBURG, VA) — CMS overall5 of 5
HERITAGE HALL KING GEORGE (KING GEORGE, VA) — CMS overall2 of 5
HERITAGE HALL FRONT ROYAL (FRONT ROYAL, VA) — CMS overall5 of 5
HERITAGE HALL DILLWYN (DILLWYN, VA) — CMS overall3 of 5

Full citation history

By severity: Potential for more than minimal harm: 39

Survey date	Tag	Category	Severity	Corrected
2025-04-24	F0623	Resident Rights Deficiencies	D	not recorded
2025-04-24	F0637	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-04-24	F0641	Resident Assessment and Care Planning Deficiencies	E	not recorded
2025-04-24	F0656	Resident Assessment and Care Planning Deficiencies	E	not recorded
2025-04-24	F0658	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-04-24	F0684	Quality of Life and Care Deficiencies	D	not recorded
2025-04-24	F0689	Quality of Life and Care Deficiencies	D	not recorded
2025-04-24	F0695	Quality of Life and Care Deficiencies	D	not recorded
2025-04-24	F0812	Nutrition and Dietary Deficiencies	F	not recorded
2025-04-24	F0842	Resident Assessment and Care Planning Deficiencies	E	not recorded
2025-04-24	F0922	Environmental Deficiencies	F	not recorded
2022-03-24	F0655	Resident Assessment and Care Planning Deficiencies	D	not recorded
2022-03-24	F0657	Resident Assessment and Care Planning Deficiencies	D	not recorded
2022-03-24	F0677	Quality of Life and Care Deficiencies	D	not recorded
2022-03-24	F0684	Quality of Life and Care Deficiencies	D	not recorded
2022-03-24	F0761	Pharmacy Service Deficiencies	D	not recorded
2022-03-24	F0812	Nutrition and Dietary Deficiencies	F	not recorded
2022-03-24	F0865	Administration Deficiencies	F	not recorded
2022-03-24	F0867	Administration Deficiencies	F	not recorded
2022-03-24	F0868	Administration Deficiencies	F	not recorded
2022-03-24	F0880	Infection Control Deficiencies	D	not recorded
2022-03-24	F0883	Infection Control Deficiencies	D	not recorded
2022-03-24	F0886	Infection Control Deficiencies	D	not recorded
2022-03-24	F0887	Infection Control Deficiencies	D	not recorded
2022-03-24	F0888	Infection Control Deficiencies	D	not recorded
2019-07-09	F0578	Resident Rights Deficiencies	E	not recorded
2019-07-09	F0580	Resident Rights Deficiencies	D	not recorded
2019-07-09	F0622	Resident Rights Deficiencies	D	not recorded
2019-07-09	F0623	Resident Rights Deficiencies	D	not recorded
2019-07-09	F0625	Resident Rights Deficiencies	D	not recorded
2019-07-09	F0684	Quality of Life and Care Deficiencies	D	not recorded
2019-07-09	F0695	Quality of Life and Care Deficiencies	D	not recorded
2019-07-09	F0755	Pharmacy Service Deficiencies	D	not recorded
2019-07-09	F0758	Pharmacy Service Deficiencies	D	not recorded
2019-07-09	F0761	Pharmacy Service Deficiencies	D	not recorded
2019-07-09	F0812	Nutrition and Dietary Deficiencies	F	not recorded
2019-07-09	F0842	Resident Assessment and Care Planning Deficiencies	D	not recorded
2019-07-09	F0880	Infection Control Deficiencies	F	not recorded
2019-07-09	F0926	Environmental Deficiencies	D	not recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “SOUTH ROANOKE NURSING AND REHABILITATION, ROANOKE” at medicare.gov/care-compare.