Five Points at Lake Highlands Nursing and Rehab

9009 White Rock Tr, Dallas, TX 75238 · CCN 455895 · 280 certified beds · Data as of 2026-07-01

CMS overall1 of 5CMS inspections1 of 5CMS staffing1 of 5CMS quality3 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

State inspectors recorded 4 immediate-jeopardy citation(s) here in the last three years — CMS's most serious level.

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Serious inspection findings

2025-12-11 — IMMEDIATE JEOPARDY (tag F0689, severity J)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2025-09-19 — IMMEDIATE JEOPARDY (tag F0627, severity J)

Resident Rights Deficiencies · correction not recorded in CMS data

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

2025-07-08 — IMMEDIATE JEOPARDY (tag F0689, severity J)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2024-06-03 — IMMEDIATE JEOPARDY (tag F0689, severity J)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2023-10-11 — ACTUAL HARM (tag F0686, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Staffing, from payroll records

Nursing hours / resident / day

2.43

state median 2.67

Weekend staffing gap

−14%

fewer nursing hours on weekends · state median −7%

RN hours / resident / day

0.31

registered nurses only

Contract (agency) staff

share of all nursing hours

Nursing staff turnover

64%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

5 enforcement action(s), totaling $58,149 in fines.

Date	Type	Amount
2025-12-11	Fine	$16,149
2025-09-19	Fine	$10,361
2025-07-08	Fine	$15,143
2024-05-18	Fine	$8,985
2023-10-11	Fine	$7,511

Ownership

Ownership type: For profit - Limited Liability company. Part of the CREATIVE SOLUTIONS IN HEALTHCARE chain.

Other facilities under the same ownership, with their CMS overall ratings:

Buena Vida Nursing and Rehab-San Antonio (SAN ANTONIO, TX) — CMS overall1 of 5
MESA VISTA INN HEALTH CENTER (SAN ANTONIO, TX) — CMS overall1 of 5
Mountain View Health & Rehabilitation (El Paso, TX) — CMS overall1 of 5
Vista Hills Health Care Center (El Paso, TX) — CMS overall1 of 5
Pleasant Springs Healthcare Center (Mount Pleasant, TX) — CMS overall1 of 5
AMISTAD NURSING AND REHABILITATION CENTER (UVALDE, TX) — CMS overall3 of 5
HERITAGE AT LONGVIEW HEALTHCARE CENTER (LONGVIEW, TX) — CMS overall2 of 5
MINERAL WELLS NURSING & REHABILITATION (MINERAL WELLS, TX) — CMS overall4 of 5

Full citation history

By severity: Actual harm: 1 · Potential for more than minimal harm: 48 · Immediate jeopardy: 4

Survey date	Tag	Category	Severity	Corrected
2026-05-26	F0677	Quality of Life and Care Deficiencies	D	not recorded
2026-03-31	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2026-03-31	F0657	Resident Assessment and Care Planning Deficiencies	E	not recorded
2026-03-31	F0677	Quality of Life and Care Deficiencies	E	not recorded
2026-03-31	F0695	Quality of Life and Care Deficiencies	D	not recorded
2026-03-31	F0755	Pharmacy Service Deficiencies	D	not recorded
2026-03-31	F0761	Pharmacy Service Deficiencies	D	not recorded
2026-03-31	F0804	Nutrition and Dietary Deficiencies	E	not recorded
2026-03-31	F0809	Nutrition and Dietary Deficiencies	E	not recorded
2026-03-31	F0812	Nutrition and Dietary Deficiencies	E	not recorded
2026-03-31	F0880	Infection Control Deficiencies	D	not recorded
2025-12-11	F0580	Resident Rights Deficiencies	D	not recorded
2025-12-11	F0584	Resident Rights Deficiencies	D	not recorded
2025-12-11	F0677	Quality of Life and Care Deficiencies	D	not recorded
2025-12-11	F0689	Quality of Life and Care Deficiencies	J	not recorded
2025-12-11	F0849	Administration Deficiencies	D	not recorded
2025-12-11	F0914	Environmental Deficiencies	D	not recorded
2025-11-06	F0677	Quality of Life and Care Deficiencies	D	not recorded
2025-11-06	F0880	Infection Control Deficiencies	D	not recorded
2025-09-19	F0627	Resident Rights Deficiencies	J	not recorded
2025-07-08	F0677	Quality of Life and Care Deficiencies	D	not recorded
2025-07-08	F0689	Quality of Life and Care Deficiencies	J	not recorded
2025-07-08	F0761	Pharmacy Service Deficiencies	D	not recorded
2025-05-14	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-05-14	F0677	Quality of Life and Care Deficiencies	D	not recorded
2025-05-14	F0678	Quality of Life and Care Deficiencies	D	not recorded
2025-05-14	F0921	Environmental Deficiencies	E	not recorded
2025-01-23	F0609	Freedom from Abuse, Neglect, and Exploitation Deficiencies	E	not recorded
2025-01-23	F0755	Pharmacy Service Deficiencies	E	not recorded
2024-12-10	F0584	Resident Rights Deficiencies	D	not recorded
2024-12-10	F0645	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-12-10	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-12-10	F0677	Quality of Life and Care Deficiencies	D	not recorded
2024-12-10	F0690	Quality of Life and Care Deficiencies	D	not recorded
2024-12-10	F0761	Pharmacy Service Deficiencies	D	not recorded
2024-12-10	F0805	Nutrition and Dietary Deficiencies	D	not recorded
2024-12-10	F0812	Nutrition and Dietary Deficiencies	E	not recorded
2024-12-10	F0880	Infection Control Deficiencies	E	not recorded
2024-12-06	F0583	Resident Rights Deficiencies	D	not recorded
2024-12-06	F0584	Resident Rights Deficiencies	E	not recorded
2024-12-06	F0880	Infection Control Deficiencies	D	not recorded
2024-06-03	F0689	Quality of Life and Care Deficiencies	J	not recorded
2024-05-18	F0790	Quality of Life and Care Deficiencies	E	not recorded
2024-01-20	F0550	Resident Rights Deficiencies	D	not recorded
2024-01-20	F0584	Resident Rights Deficiencies	E	not recorded
2024-01-20	F0677	Quality of Life and Care Deficiencies	E	not recorded
2024-01-20	F0689	Quality of Life and Care Deficiencies	D	not recorded
2023-11-07	F0689	Quality of Life and Care Deficiencies	E	not recorded
2023-11-07	F0693	Quality of Life and Care Deficiencies	D	not recorded
2023-11-07	F0759	Pharmacy Service Deficiencies	D	not recorded
2023-11-07	F0880	Infection Control Deficiencies	D	not recorded
2023-11-07	F0926	Environmental Deficiencies	E	not recorded
2023-10-11	F0686	Quality of Life and Care Deficiencies	G	not recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “Five Points at Lake Highlands Nursing and Rehab, Dallas” at medicare.gov/care-compare.