WEST HILLS HEALTH AND REHAB

6801 MIDDLEBROOK PIKE, KNOXVILLE, TN 37919 · CCN 445501 · 194 certified beds · Data as of 2026-07-01

CMS overall3 of 5CMS inspections4 of 5CMS staffing1 of 5CMS quality2 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

10 citation(s) appear in this facility's record, none at CMS's actual-harm or immediate-jeopardy levels in the last three years.

Serious inspection findings

2019-03-20 ACTUAL HARM (tag F0656, severity G)
Resident Assessment and Care Planning Deficiencies · correction not recorded in CMS data
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
2019-03-20 ACTUAL HARM (tag F0689, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Staffing, from payroll records

Nursing hours / resident / day

3.15

state median 3.29

Weekend staffing gap

−7%

fewer nursing hours on weekends · state median −8%

RN hours / resident / day

0.24

registered nurses only

Contract (agency) staff

26%

share of all nursing hours

Days with zero RN hours reported

10

with residents present

Nursing staff turnover

77%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

CMS records no penalties for this facility.

Ownership

Ownership type: Non profit - Corporation.

Full citation history

By severity: Actual harm: 2 · Potential for more than minimal harm: 8

Survey dateTagCategorySeverityCorrected
2024-11-15F0641Resident Assessment and Care Planning DeficienciesDnot recorded
2024-11-15F0645Resident Assessment and Care Planning DeficienciesDnot recorded
2024-11-15F0695Quality of Life and Care DeficienciesDnot recorded
2024-11-15F0755Pharmacy Service DeficienciesDnot recorded
2024-11-15F0880Infection Control DeficienciesDnot recorded
2022-02-02F0677Quality of Life and Care DeficienciesDnot recorded
2019-03-20F0656Resident Assessment and Care Planning DeficienciesGnot recorded
2019-03-20F0658Resident Assessment and Care Planning DeficienciesDnot recorded
2019-03-20F0689Quality of Life and Care DeficienciesGnot recorded
2019-03-20F0880Infection Control DeficienciesDnot recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “WEST HILLS HEALTH AND REHAB, KNOXVILLE” at medicare.gov/care-compare.