HIGHLANDS HEALTH AND REHABILITATION CENTER

3549 NORRISWOOD, MEMPHIS, TN 38111 · CCN 445165 · 180 certified beds · Data as of 2026-07-01

CMS overall2 of 5CMS inspections2 of 5CMS staffing2 of 5CMS quality3 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

State inspectors recorded 1 immediate-jeopardy citation(s) here in the last three years — CMS's most serious level.

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Serious inspection findings

2026-02-10 — IMMEDIATE JEOPARDY (tag F0689, severity J)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Staffing, from payroll records

Nursing hours / resident / day

2.71

state median 3.29

Weekend staffing gap

−16%

fewer nursing hours on weekends · state median −8%

RN hours / resident / day

0.06

registered nurses only

Contract (agency) staff

share of all nursing hours

Days with zero RN hours reported

with residents present

Nursing staff turnover

54%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

CMS records no penalties for this facility.

Ownership

Ownership type: For profit - Corporation. Part of the CHAMPION CARE chain.

Other facilities under the same ownership, with their CMS overall ratings:

MANAHAWKIN HEALTH AND REHABILITATION CENTER (MANAHAWKIN, NJ) — CMS overall1 of 5
RIVERSIDE HEALTH AND REHABILITATION CENTER LLC (TRENTON, NJ) — CMS overall2 of 5
LYONSVIEW HEALTH AND REHABILITATION CENTER (KNOXVILLE, TN) — CMS overall1 of 5
OKEENA HEALTH AND REHABILITATION CENTER LLC (DYERSBURG, TN) — CMS overall4 of 5
Avondale Health and Rehabilitation Center, LLC (HUMBOLDT, TN) — CMS overall2 of 5
MONROE HEALTH AND REHABILITATION CENTER (MADISONVILLE, TN) — CMS overall3 of 5
Patriot Health and Rehabilitation Center (PARIS, TN) — CMS overall3 of 5
DYERSBURG HEALTH AND REHABILITATION CENTER (DYERSBURG, TN) — CMS overall4 of 5

Full citation history

By severity: Potential for more than minimal harm: 15 · Immediate jeopardy: 1

Survey date	Tag	Category	Severity	Corrected
2026-02-10	F0689	Quality of Life and Care Deficiencies	J	not recorded
2025-10-14	F0880	Infection Control Deficiencies	D	not recorded
2022-08-11	F0578	Resident Rights Deficiencies	D	not recorded
2022-08-11	F0582	Resident Rights Deficiencies	D	not recorded
2022-08-11	F0689	Quality of Life and Care Deficiencies	E	not recorded
2022-08-11	F0694	Quality of Life and Care Deficiencies	D	not recorded
2022-08-11	F0760	Pharmacy Service Deficiencies	E	not recorded
2022-08-11	F0880	Infection Control Deficiencies	D	not recorded
2019-10-22	F0580	Resident Rights Deficiencies	D	not recorded
2019-10-22	F0761	Pharmacy Service Deficiencies	D	not recorded
2019-10-22	F0880	Infection Control Deficiencies	D	not recorded
2018-12-06	F0550	Resident Rights Deficiencies	D	not recorded
2018-12-06	F0641	Resident Assessment and Care Planning Deficiencies	D	not recorded
2018-12-06	F0690	Quality of Life and Care Deficiencies	D	not recorded
2018-12-06	F0761	Pharmacy Service Deficiencies	D	not recorded
2018-12-06	F0880	Infection Control Deficiencies	E	not recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “HIGHLANDS HEALTH AND REHABILITATION CENTER, MEMPHIS” at medicare.gov/care-compare.