CONTINUING HEALTHCARE AT WILLOW HAVEN

1020 TAYLOR STREET, ZANESVILLE, OH 43701 · CCN 366244 · 81 certified beds · Data as of 2026-07-01

CMS overall1 of 5CMS inspections1 of 5CMS staffing2 of 5CMS quality4 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

State inspectors recorded 1 citation(s) in the last three years where CMS determined a resident was actually harmed.

Get the full report Watch this facility

Serious inspection findings

2024-08-08 — ACTUAL HARM (tag F0684, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

2023-05-18 — ACTUAL HARM (tag F0689, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Staffing, from payroll records

Nursing hours / resident / day

2.86

state median 3.20

Weekend staffing gap

−4%

fewer nursing hours on weekends · state median −4%

RN hours / resident / day

0.33

registered nurses only

Contract (agency) staff

share of all nursing hours

Days with zero RN hours reported

with residents present

Nursing staff turnover

39%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

Keep an eye on this facility

Monitoring alerts are launching soon: new citations, penalties, ownership changes, and staffing drops for facilities you follow. Leave your email and we'll notify you when it goes live for CONTINUING HEALTHCARE AT WILLOW HAVEN.

Penalties and enforcement

CMS records no penalties for this facility.

Ownership

Ownership type: For profit - Corporation. Part of the CERTUS HEALTHCARE chain.

Other facilities under the same ownership, with their CMS overall ratings:

Harmony Village of Beverly Hills (Beverly Hills, MI) — CMS overallnot rated
CANDLEWOOD HEALTHCARE AND REHABILITATION (EAST CLEVELAND, OH) — CMS overall3 of 5
Adams Lane Healthcare and Rehabilitation Center (ZANESVILLE, OH) — CMS overall1 of 5
ARISTOCRAT BEREA HEALTHCARE AND REHABILITATION (BEREA, OH) — CMS overall2 of 5
CONTINUING HEALTHCARE AT FOREST HILL (ST CLAIRSVILLE, OH) — CMS overall1 of 5
ASTORIA PLACE OF WATERVILLE (WATERVILLE, OH) — CMS overall2 of 5
CITYVIEW HEALTHCARE AND REHABILITATION (CLEVELAND, OH) — CMS overall2 of 5
CONTINUING HEALTHCARE AT BECKETT HOUSE (NEW CONCORD, OH) — CMS overall3 of 5

Full citation history

By severity: Actual harm: 2 · Potential for more than minimal harm: 64

Survey date	Tag	Category	Severity	Corrected
2026-04-06	F0580	Resident Rights Deficiencies	D	not recorded
2026-04-06	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2026-04-06	F0760	Pharmacy Service Deficiencies	D	not recorded
2026-04-06	F0805	Nutrition and Dietary Deficiencies	D	not recorded
2026-04-06	F0842	Resident Assessment and Care Planning Deficiencies	E	not recorded
2026-04-06	F0880	Infection Control Deficiencies	D	not recorded
2025-12-30	F0610	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2025-12-30	F0921	Environmental Deficiencies	E	not recorded
2025-12-04	F0842	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-08-21	F0570	Resident Rights Deficiencies	E	not recorded
2025-08-21	F0578	Resident Rights Deficiencies	D	not recorded
2025-08-21	F0584	Resident Rights Deficiencies	E	not recorded
2025-08-21	F0605	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2025-08-21	F0636	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-08-21	F0637	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-08-21	F0641	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-08-21	F0676	Quality of Life and Care Deficiencies	D	not recorded
2025-08-21	F0677	Quality of Life and Care Deficiencies	E	not recorded
2025-08-21	F0684	Quality of Life and Care Deficiencies	D	not recorded
2025-08-21	F0686	Quality of Life and Care Deficiencies	D	not recorded
2025-08-21	F0693	Quality of Life and Care Deficiencies	D	not recorded
2025-08-21	F0695	Quality of Life and Care Deficiencies	D	not recorded
2025-08-21	F0698	Quality of Life and Care Deficiencies	D	not recorded
2025-08-21	F0725	Nursing and Physician Services Deficiencies	F	not recorded
2025-08-21	F0727	Nursing and Physician Services Deficiencies	F	not recorded
2025-08-21	F0740	Quality of Life and Care Deficiencies	D	not recorded
2025-08-21	F0755	Pharmacy Service Deficiencies	D	not recorded
2025-08-21	F0757	Pharmacy Service Deficiencies	D	not recorded
2025-08-21	F0770	Administration Deficiencies	D	not recorded
2025-08-21	F0812	Nutrition and Dietary Deficiencies	F	not recorded
2025-08-21	F0842	Resident Assessment and Care Planning Deficiencies	E	not recorded
2025-08-21	F0880	Infection Control Deficiencies	E	not recorded
2025-08-21	F0881	Infection Control Deficiencies	D	not recorded
2025-08-21	F0908	Environmental Deficiencies	E	not recorded
2025-03-14	F0576	Resident Rights Deficiencies	D	not recorded
2025-01-29	F0585	Resident Rights Deficiencies	D	not recorded
2025-01-29	F0622	Resident Rights Deficiencies	D	not recorded
2024-12-17	F0684	Quality of Life and Care Deficiencies	D	not recorded
2024-12-07	F0585	Resident Rights Deficiencies	D	not recorded
2024-08-08	F0684	Quality of Life and Care Deficiencies	G	not recorded
2024-06-24	F0584	Resident Rights Deficiencies	E	not recorded
2024-06-24	F0689	Quality of Life and Care Deficiencies	E	not recorded
2024-03-28	F0584	Resident Rights Deficiencies	D	not recorded
2024-03-28	F0585	Resident Rights Deficiencies	D	not recorded
2024-03-28	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-03-28	F0677	Quality of Life and Care Deficiencies	D	not recorded
2024-03-28	F0684	Quality of Life and Care Deficiencies	D	not recorded
2024-03-28	F0685	Quality of Life and Care Deficiencies	D	not recorded
2024-03-28	F0691	Quality of Life and Care Deficiencies	D	not recorded
2024-03-28	F0698	Quality of Life and Care Deficiencies	D	not recorded
2024-03-28	F0757	Pharmacy Service Deficiencies	D	not recorded
2024-03-28	F0791	Quality of Life and Care Deficiencies	D	not recorded
2024-03-28	F0921	Environmental Deficiencies	D	not recorded
2023-11-15	F0572	Resident Rights Deficiencies	D	not recorded
2023-05-18	F0582	Resident Rights Deficiencies	D	not recorded
2023-05-18	F0644	Resident Assessment and Care Planning Deficiencies	D	not recorded
2023-05-18	F0646	Resident Assessment and Care Planning Deficiencies	D	not recorded
2023-05-18	F0677	Quality of Life and Care Deficiencies	D	not recorded
2023-05-18	F0684	Quality of Life and Care Deficiencies	D	not recorded
2023-05-18	F0689	Quality of Life and Care Deficiencies	G	not recorded
2023-05-18	F0745	Quality of Life and Care Deficiencies	D	not recorded
2023-05-18	F0755	Pharmacy Service Deficiencies	F	not recorded
2023-05-18	F0759	Pharmacy Service Deficiencies	D	not recorded
2023-05-18	F0761	Pharmacy Service Deficiencies	F	not recorded
2023-05-18	F0880	Infection Control Deficiencies	D	not recorded
2023-05-18	F0881	Infection Control Deficiencies	D	not recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “CONTINUING HEALTHCARE AT WILLOW HAVEN, ZANESVILLE” at medicare.gov/care-compare.