Vancrest-Upper Valley

3232 NORTH COUNTY ROAD 25A, TROY, OH 45373 · CCN 365735 · 127 certified beds · Data as of 2026-07-01

CMS overall4 of 5CMS inspections3 of 5CMS staffing2 of 5CMS quality5 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

32 citation(s) appear in this facility's record, none at CMS's actual-harm or immediate-jeopardy levels in the last three years.

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Serious inspection findings

2019-08-22 — ACTUAL HARM (tag F0686, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Staffing, from payroll records

Nursing hours / resident / day

3.66

state median 3.20

Weekend staffing gap

−11%

fewer nursing hours on weekends · state median −4%

RN hours / resident / day

0.34

registered nurses only

Contract (agency) staff

share of all nursing hours

Days with zero RN hours reported

with residents present

Nursing staff turnover

41%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

1 enforcement action(s), totaling $4,233 in fines.

Date	Type	Amount
2023-08-14	Fine	$4,233

Ownership

Ownership type: Non profit - Corporation. Part of the VANCREST HEALTH CARE CENTERS chain.

Other facilities under the same ownership, with their CMS overall ratings:

VANCREST OF ST MARY'S (ST MARYS, OH) — CMS overall5 of 5
VANCREST HEALTH CARE CENTER (VAN WERT, OH) — CMS overall5 of 5
VANCREST OF URBANA, INC (URBANA, OH) — CMS overall2 of 5
REST HAVEN NURSING HOME INC (GREENVILLE, OH) — CMS overall4 of 5
VANCREST OF UPPER SANDUSKY (UPPER SANDUSKY, OH) — CMS overall4 of 5
VANCREST OF HICKSVILLE (HICKSVILLE, OH) — CMS overall5 of 5
VANCREST HEALTH CARE CENTER OF EATON (EATON, OH) — CMS overall3 of 5
VANCREST OF NEW CARLISLE (NEW CARLISLE, OH) — CMS overall3 of 5

Full citation history

By severity: No harm, potential for minimal harm: 2 · Actual harm: 1 · Potential for more than minimal harm: 29

Survey date	Tag	Category	Severity	Corrected
2024-07-25	F0552	Resident Rights Deficiencies	D	not recorded
2024-07-25	F0582	Resident Rights Deficiencies	B	not recorded
2024-07-25	F0585	Resident Rights Deficiencies	D	not recorded
2024-07-25	F0637	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-07-25	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-07-25	F0689	Quality of Life and Care Deficiencies	D	not recorded
2024-07-25	F0690	Quality of Life and Care Deficiencies	D	not recorded
2024-07-25	F0700	Quality of Life and Care Deficiencies	D	not recorded
2024-07-25	F0756	Pharmacy Service Deficiencies	D	not recorded
2024-07-25	F0757	Pharmacy Service Deficiencies	D	not recorded
2024-07-25	F0760	Pharmacy Service Deficiencies	D	not recorded
2024-07-25	F0761	Pharmacy Service Deficiencies	D	not recorded
2024-07-25	F0880	Infection Control Deficiencies	D	not recorded
2021-11-23	F0558	Resident Rights Deficiencies	D	not recorded
2021-11-23	F0569	Resident Rights Deficiencies	D	not recorded
2021-11-23	F0578	Resident Rights Deficiencies	D	not recorded
2021-11-23	F0580	Resident Rights Deficiencies	D	not recorded
2021-11-23	F0657	Resident Assessment and Care Planning Deficiencies	D	not recorded
2021-11-23	F0684	Quality of Life and Care Deficiencies	D	not recorded
2021-11-23	F0688	Quality of Life and Care Deficiencies	D	not recorded
2021-11-23	F0758	Pharmacy Service Deficiencies	D	not recorded
2021-11-23	F0761	Pharmacy Service Deficiencies	D	not recorded
2021-11-23	F0770	Administration Deficiencies	D	not recorded
2021-11-23	F0921	Environmental Deficiencies	D	not recorded
2019-08-22	F0550	Resident Rights Deficiencies	D	not recorded
2019-08-22	F0569	Resident Rights Deficiencies	D	not recorded
2019-08-22	F0578	Resident Rights Deficiencies	D	not recorded
2019-08-22	F0607	Freedom from Abuse, Neglect, and Exploitation Deficiencies	C	not recorded
2019-08-22	F0684	Quality of Life and Care Deficiencies	D	not recorded
2019-08-22	F0686	Quality of Life and Care Deficiencies	G	not recorded
2019-08-22	F0770	Administration Deficiencies	E	not recorded
2019-08-22	F0883	Infection Control Deficiencies	D	not recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “Vancrest-Upper Valley, TROY” at medicare.gov/care-compare.