Biltmore Haven Nursing and Rehabilitation

3864 Sweeten Creek Road, Arden, NC 28704 · CCN 345477 · 100 certified beds · Data as of 2026-07-01

CMS overall1 of 5CMS inspections1 of 5CMS staffing2 of 5CMS quality3 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

State inspectors recorded 5 immediate-jeopardy citation(s) here in the last three years — CMS's most serious level.

CMS currently lists this facility as: SFF Candidate (the Special Focus program tracks facilities with a persistent pattern of serious inspection findings).

Serious inspection findings

2026-05-12 IMMEDIATE JEOPARDY (tag F0684, severity J)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
2026-05-12 IMMEDIATE JEOPARDY (tag F0689, severity J)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2024-01-16 IMMEDIATE JEOPARDY (tag F0607, severity K)
Freedom from Abuse, Neglect, and Exploitation Deficiencies · correction not recorded in CMS data
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
2024-01-16 ACTUAL HARM (tag F0791, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide or obtain dental services for each resident.
2024-01-16 IMMEDIATE JEOPARDY (tag F0835, severity K)
Administration Deficiencies · correction not recorded in CMS data
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
2024-01-16 IMMEDIATE JEOPARDY (tag F0689, severity K)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2022-06-24 ACTUAL HARM (tag F0690, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Staffing, from payroll records

Nursing hours / resident / day

2.11

state median 3.11

Weekend staffing gap

−2%

fewer nursing hours on weekends · state median −7%

RN hours / resident / day

0.44

registered nurses only

Contract (agency) staff

0%

share of all nursing hours

Nursing staff turnover

71%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

3 enforcement action(s), totaling $175,769 in fines.

DateTypeAmount
2026-05-12Fine$13,405
2023-12-28Fine$162,364
2023-12-28Payment Denialpayment denial

Ownership

Ownership type: For profit - Limited Liability company. Part of the AVARDIS HEALTH chain.

Other facilities under the same ownership, with their CMS overall ratings:

Full citation history

By severity: No harm, potential for minimal harm: 3 · Actual harm: 2 · Potential for more than minimal harm: 40 · Immediate jeopardy: 5

Survey dateTagCategorySeverityCorrected
2026-05-12F0684Quality of Life and Care DeficienciesJnot recorded
2026-05-12F0689Quality of Life and Care DeficienciesJnot recorded
2025-05-01F0553Resident Rights DeficienciesDnot recorded
2025-05-01F0554Resident Rights DeficienciesDnot recorded
2025-05-01F0584Resident Rights DeficienciesBnot recorded
2025-05-01F0602Freedom from Abuse, Neglect, and Exploitation DeficienciesEnot recorded
2025-05-01F0627Resident Rights DeficienciesDnot recorded
2025-05-01F0641Resident Assessment and Care Planning DeficienciesDnot recorded
2025-05-01F0655Resident Assessment and Care Planning DeficienciesDnot recorded
2025-05-01F0677Quality of Life and Care DeficienciesDnot recorded
2025-05-01F0695Quality of Life and Care DeficienciesDnot recorded
2025-05-01F0700Quality of Life and Care DeficienciesDnot recorded
2025-05-01F0726Nursing and Physician Services DeficienciesDnot recorded
2025-05-01F0761Pharmacy Service DeficienciesEnot recorded
2025-05-01F0803Nutrition and Dietary DeficienciesEnot recorded
2025-05-01F0812Nutrition and Dietary DeficienciesEnot recorded
2025-05-01F0842Resident Assessment and Care Planning DeficienciesDnot recorded
2025-05-01F0851Administration DeficienciesFnot recorded
2025-05-01F0880Infection Control DeficienciesDnot recorded
2024-02-27F0580Resident Rights DeficienciesBnot recorded
2024-02-27F0687Quality of Life and Care DeficienciesDnot recorded
2024-02-27F0761Pharmacy Service DeficienciesDnot recorded
2024-02-27F0812Nutrition and Dietary DeficienciesFnot recorded
2024-02-27F0867Administration DeficienciesDnot recorded
2024-01-16F0578Resident Rights DeficienciesDnot recorded
2024-01-16F0607Freedom from Abuse, Neglect, and Exploitation DeficienciesKnot recorded
2024-01-16F0656Resident Assessment and Care Planning DeficienciesDnot recorded
2024-01-16F0689Quality of Life and Care DeficienciesKnot recorded
2024-01-16F0740Quality of Life and Care DeficienciesEnot recorded
2024-01-16F0756Pharmacy Service DeficienciesDnot recorded
2024-01-16F0758Pharmacy Service DeficienciesEnot recorded
2024-01-16F0760Pharmacy Service DeficienciesEnot recorded
2024-01-16F0761Pharmacy Service DeficienciesEnot recorded
2024-01-16F0791Quality of Life and Care DeficienciesGnot recorded
2024-01-16F0809Nutrition and Dietary DeficienciesEnot recorded
2024-01-16F0835Administration DeficienciesKnot recorded
2024-01-16F0867Administration DeficienciesEnot recorded
2024-01-16F0949Administration DeficienciesEnot recorded
2023-12-28F0867Administration DeficienciesDnot recorded
2023-12-28F0880Infection Control DeficienciesDnot recorded
2022-06-24F0550Resident Rights DeficienciesDnot recorded
2022-06-24F0561Resident Rights DeficienciesDnot recorded
2022-06-24F0584Resident Rights DeficienciesEnot recorded
2022-06-24F0644Resident Assessment and Care Planning DeficienciesEnot recorded
2022-06-24F0677Quality of Life and Care DeficienciesDnot recorded
2022-06-24F0689Quality of Life and Care DeficienciesDnot recorded
2022-06-24F0690Quality of Life and Care DeficienciesGnot recorded
2022-06-24F0725Nursing and Physician Services DeficienciesDnot recorded
2022-06-24F0806Nutrition and Dietary DeficienciesBnot recorded
2022-06-24F0880Infection Control DeficienciesFnot recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “Biltmore Haven Nursing and Rehabilitation, Arden” at medicare.gov/care-compare.