Crown Haven Health and Rehabilitation

620 Tom Hunter Road, Charlotte, NC 28213 · CCN 345388 · 120 certified beds · Data as of 2026-07-01

CMS overall2 of 5CMS inspections1 of 5CMS staffing2 of 5CMS quality5 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

State inspectors recorded 1 immediate-jeopardy citation(s) here in the last three years — CMS's most serious level.

Serious inspection findings

2025-07-03 IMMEDIATE JEOPARDY (tag F0627, severity J)
Resident Rights Deficiencies · correction not recorded in CMS data
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
2023-12-13 IMMEDIATE JEOPARDY (tag F0760, severity J)
Pharmacy Service Deficiencies · correction not recorded in CMS data
Ensure that residents are free from significant medication errors.
2023-12-13 IMMEDIATE JEOPARDY (tag F0580, severity J)
Resident Rights Deficiencies · correction not recorded in CMS data
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
2023-12-13 IMMEDIATE JEOPARDY (tag F0620, severity J)
Resident Rights Deficiencies · correction not recorded in CMS data
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
2023-09-11 ACTUAL HARM (tag F0686, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Staffing, from payroll records

Nursing hours / resident / day

2.90

state median 3.11

Weekend staffing gap

−1%

fewer nursing hours on weekends · state median −7%

RN hours / resident / day

0.32

registered nurses only

Contract (agency) staff

0%

share of all nursing hours

Days with zero RN hours reported

1

with residents present

Nursing staff turnover

57%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

5 enforcement action(s), totaling $71,235 in fines.

DateTypeAmount
2024-07-02Fine$55,966
2024-07-02Payment Denialpayment denial
2023-12-13Fine$3,911
2023-12-13Fine$3,912
2023-12-13Fine$7,446

Ownership

Ownership type: For profit - Limited Liability company. Part of the AVARDIS HEALTH chain.

Other facilities under the same ownership, with their CMS overall ratings:

Full citation history

By severity: No harm, potential for minimal harm: 1 · Actual harm: 1 · Potential for more than minimal harm: 38 · Immediate jeopardy: 4

Survey dateTagCategorySeverityCorrected
2025-07-03F0552Resident Rights DeficienciesDnot recorded
2025-07-03F0561Resident Rights DeficienciesDnot recorded
2025-07-03F0627Resident Rights DeficienciesJnot recorded
2025-07-03F0657Resident Assessment and Care Planning DeficienciesDnot recorded
2025-07-03F0658Resident Assessment and Care Planning DeficienciesDnot recorded
2025-07-03F0689Quality of Life and Care DeficienciesDnot recorded
2024-09-23F0607Freedom from Abuse, Neglect, and Exploitation DeficienciesDnot recorded
2024-09-23F0880Infection Control DeficienciesDnot recorded
2024-08-09F0600Freedom from Abuse, Neglect, and Exploitation DeficienciesDnot recorded
2024-08-09F0607Freedom from Abuse, Neglect, and Exploitation DeficienciesDnot recorded
2024-07-02F0550Resident Rights DeficienciesDnot recorded
2024-07-02F0584Resident Rights DeficienciesDnot recorded
2024-07-02F0677Quality of Life and Care DeficienciesDnot recorded
2024-07-02F0693Quality of Life and Care DeficienciesDnot recorded
2024-07-02F0694Quality of Life and Care DeficienciesDnot recorded
2024-07-02F0695Quality of Life and Care DeficienciesDnot recorded
2024-07-02F0842Resident Assessment and Care Planning DeficienciesDnot recorded
2024-02-12F0565Resident Rights DeficienciesEnot recorded
2024-02-12F0641Resident Assessment and Care Planning DeficienciesDnot recorded
2024-02-12F0656Resident Assessment and Care Planning DeficienciesDnot recorded
2024-02-12F0684Quality of Life and Care DeficienciesDnot recorded
2024-02-12F0685Quality of Life and Care DeficienciesDnot recorded
2024-02-12F0688Quality of Life and Care DeficienciesDnot recorded
2024-02-12F0689Quality of Life and Care DeficienciesDnot recorded
2024-02-12F0690Quality of Life and Care DeficienciesDnot recorded
2024-02-12F0761Pharmacy Service DeficienciesEnot recorded
2024-02-12F0803Nutrition and Dietary DeficienciesEnot recorded
2024-02-12F0808Nutrition and Dietary DeficienciesDnot recorded
2024-02-12F0809Nutrition and Dietary DeficienciesEnot recorded
2024-02-12F0812Nutrition and Dietary DeficienciesFnot recorded
2024-02-12F0867Administration DeficienciesFnot recorded
2024-02-12F0883Infection Control DeficienciesEnot recorded
2023-12-13F0580Resident Rights DeficienciesJnot recorded
2023-12-13F0620Resident Rights DeficienciesJnot recorded
2023-12-13F0760Pharmacy Service DeficienciesJnot recorded
2023-12-13F0867Administration DeficienciesDnot recorded
2023-12-13F0880Infection Control DeficienciesDnot recorded
2023-09-11F0686Quality of Life and Care DeficienciesGnot recorded
2022-07-15F0641Resident Assessment and Care Planning DeficienciesBnot recorded
2022-07-15F0657Resident Assessment and Care Planning DeficienciesDnot recorded
2022-07-15F0688Quality of Life and Care DeficienciesEnot recorded
2022-07-15F0693Quality of Life and Care DeficienciesDnot recorded
2022-07-15F0759Pharmacy Service DeficienciesEnot recorded
2022-07-15F0919Environmental DeficienciesDnot recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “Crown Haven Health and Rehabilitation, Charlotte” at medicare.gov/care-compare.