Vero Health & Rehab of Sylva

417 Cloverdale Road, Sylva, NC 28779 · CCN 345302 · 106 certified beds · Data as of 2026-07-01

CMS overall1 of 5CMS inspections1 of 5CMS staffing2 of 5CMS quality2 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

State inspectors recorded 6 immediate-jeopardy citation(s) here in the last three years — CMS's most serious level.

Serious inspection findings

2024-07-30 ACTUAL HARM (tag F0550, severity G)
Resident Rights Deficiencies · correction not recorded in CMS data
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
2024-07-30 IMMEDIATE JEOPARDY (tag F0690, severity K)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
2024-05-22 ACTUAL HARM (tag F0760, severity G)
Pharmacy Service Deficiencies · correction not recorded in CMS data
Ensure that residents are free from significant medication errors.
2024-05-22 ACTUAL HARM (tag F0755, severity G)
Pharmacy Service Deficiencies · correction not recorded in CMS data
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
2024-05-22 IMMEDIATE JEOPARDY (tag F0726, severity J)
Nursing and Physician Services Deficiencies · correction not recorded in CMS data
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
2024-05-22 IMMEDIATE JEOPARDY (tag F0689, severity J)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2024-05-22 IMMEDIATE JEOPARDY (tag F0684, severity J)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
2024-05-22 IMMEDIATE JEOPARDY (tag F0600, severity J)
Freedom from Abuse, Neglect, and Exploitation Deficiencies · correction not recorded in CMS data
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Staffing, from payroll records

Nursing hours / resident / day

2.72

state median 3.11

Weekend staffing gap

+1%

more nursing hours on weekends · state median −7%

RN hours / resident / day

0.68

registered nurses only

Contract (agency) staff

20%

share of all nursing hours

Days with zero RN hours reported

1

with residents present

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

6 enforcement action(s), totaling $359,818 in fines.

DateTypeAmount
2024-05-22Fine$325,563
2024-05-22Payment Denialpayment denial
2023-10-18Fine$7,901
2023-10-18Fine$10,065
2023-10-18Fine$16,289
2023-10-18Payment Denialpayment denial

Ownership

Ownership type: For profit - Limited Liability company. Part of the REGIONAL HEALTH PROPERTIES chain.

Other facilities under the same ownership, with their CMS overall ratings:

Full citation history

By severity: No harm, potential for minimal harm: 4 · Actual harm: 6 · Potential for more than minimal harm: 36 · Immediate jeopardy: 7

Survey dateTagCategorySeverityCorrected
2025-08-14F0558Resident Rights DeficienciesDnot recorded
2025-08-14F0570Resident Rights DeficienciesCnot recorded
2025-08-14F0577Resident Rights DeficienciesCnot recorded
2025-08-14F0578Resident Rights DeficienciesDnot recorded
2025-08-14F0851Administration DeficienciesFnot recorded
2025-08-14F0883Infection Control DeficienciesDnot recorded
2025-08-14F0887Infection Control DeficienciesDnot recorded
2024-07-30F0550Resident Rights DeficienciesGnot recorded
2024-07-30F0553Resident Rights DeficienciesDnot recorded
2024-07-30F0558Resident Rights DeficienciesDnot recorded
2024-07-30F0561Resident Rights DeficienciesDnot recorded
2024-07-30F0568Resident Rights DeficienciesCnot recorded
2024-07-30F0584Resident Rights DeficienciesFnot recorded
2024-07-30F0609Freedom from Abuse, Neglect, and Exploitation DeficienciesDnot recorded
2024-07-30F0644Resident Assessment and Care Planning DeficienciesDnot recorded
2024-07-30F0677Quality of Life and Care DeficienciesDnot recorded
2024-07-30F0688Quality of Life and Care DeficienciesDnot recorded
2024-07-30F0689Quality of Life and Care DeficienciesDnot recorded
2024-07-30F0690Quality of Life and Care DeficienciesKnot recorded
2024-07-30F0695Quality of Life and Care DeficienciesDnot recorded
2024-07-30F0726Nursing and Physician Services DeficienciesDnot recorded
2024-07-30F0812Nutrition and Dietary DeficienciesEnot recorded
2024-07-30F0880Infection Control DeficienciesFnot recorded
2024-07-30F0883Infection Control DeficienciesDnot recorded
2024-05-22F0563Resident Rights DeficienciesDnot recorded
2024-05-22F0580Resident Rights DeficienciesJnot recorded
2024-05-22F0584Resident Rights DeficienciesFnot recorded
2024-05-22F0600Freedom from Abuse, Neglect, and Exploitation DeficienciesJnot recorded
2024-05-22F0609Freedom from Abuse, Neglect, and Exploitation DeficienciesEnot recorded
2024-05-22F0684Quality of Life and Care DeficienciesJnot recorded
2024-05-22F0689Quality of Life and Care DeficienciesJnot recorded
2024-05-22F0726Nursing and Physician Services DeficienciesJnot recorded
2024-05-22F0755Pharmacy Service DeficienciesGnot recorded
2024-05-22F0760Pharmacy Service DeficienciesGnot recorded
2024-05-22F0841Nursing and Physician Services DeficienciesEnot recorded
2024-05-22F0867Administration DeficienciesEnot recorded
2023-11-30F0550Resident Rights DeficienciesDnot recorded
2023-11-30F0689Quality of Life and Care DeficienciesGnot recorded
2023-11-30F0755Pharmacy Service DeficienciesDnot recorded
2023-11-30F0867Administration DeficienciesDnot recorded
2023-11-30F0880Infection Control DeficienciesDnot recorded
2023-11-21F0689Quality of Life and Care DeficienciesJnot recorded
2023-11-21F0697Quality of Life and Care DeficienciesGnot recorded
2023-10-18F0550Resident Rights DeficienciesGnot recorded
2023-10-18F0636Resident Assessment and Care Planning DeficienciesDnot recorded
2023-10-18F0640Resident Assessment and Care Planning DeficienciesBnot recorded
2023-10-18F0759Pharmacy Service DeficienciesEnot recorded
2023-10-18F0760Pharmacy Service DeficienciesDnot recorded
2023-10-18F0867Administration DeficienciesDnot recorded
2023-10-18F0880Infection Control DeficienciesDnot recorded
2023-01-20F0689Quality of Life and Care DeficienciesDnot recorded
2023-01-20F0812Nutrition and Dietary DeficienciesEnot recorded
2023-01-20F0867Administration DeficienciesEnot recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “Vero Health & Rehab of Sylva, Sylva” at medicare.gov/care-compare.