White Oak Manor - Charlotte

4009 Craig Avenue, Charlotte, NC 28211 · CCN 345238 · 180 certified beds · Data as of 2026-07-01

CMS overall1 of 5CMS inspections1 of 5CMS staffing3 of 5CMS quality4 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

State inspectors recorded 2 immediate-jeopardy citation(s) here in the last three years — CMS's most serious level.

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Serious inspection findings

2026-04-13 — IMMEDIATE JEOPARDY (tag F0689, severity J)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2025-10-27 — IMMEDIATE JEOPARDY (tag F0684, severity J)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Staffing, from payroll records

Nursing hours / resident / day

3.19

state median 3.11

Weekend staffing gap

−4%

fewer nursing hours on weekends · state median −7%

RN hours / resident / day

0.27

registered nurses only

Contract (agency) staff

share of all nursing hours

Nursing staff turnover

49%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

3 enforcement action(s), totaling $69,804 in fines.

Date	Type	Amount
2026-04-13	Fine	$43,641
2025-10-27	Fine	$10,010
2025-10-27	Fine	$16,153

Ownership

Ownership type: For profit - Corporation. Part of the WHITE OAK MANAGEMENT chain.

Other facilities under the same ownership, with their CMS overall ratings:

White Oak Manor - Tryon (Tryon, NC) — CMS overall2 of 5
White Oak Manor-Kings Mountain (Kings Mountain, NC) — CMS overall2 of 5
White Oak Manor - Burlington (Burlington, NC) — CMS overall2 of 5
White Oak of Waxhaw (Waxhaw, NC) — CMS overall5 of 5
White Oak Manor - Lancaster (Lancaster, SC) — CMS overall4 of 5
White Oak Manor - Columbia (Columbia, SC) — CMS overall4 of 5
White Oak Manor - Newberry (Newberry, SC) — CMS overall4 of 5
White Oak Manor - Rock Hill (Rock Hill, SC) — CMS overall3 of 5

Full citation history

By severity: Potential for more than minimal harm: 19 · Immediate jeopardy: 2

Survey date	Tag	Category	Severity	Corrected
2026-04-13	F0550	Resident Rights Deficiencies	D	not recorded
2026-04-13	F0677	Quality of Life and Care Deficiencies	D	not recorded
2026-04-13	F0689	Quality of Life and Care Deficiencies	J	not recorded
2026-04-13	F0812	Nutrition and Dietary Deficiencies	E	not recorded
2026-04-13	F0880	Infection Control Deficiencies	D	not recorded
2025-11-18	F0684	Quality of Life and Care Deficiencies	D	not recorded
2025-11-18	F0925	Environmental Deficiencies	D	not recorded
2025-10-27	F0684	Quality of Life and Care Deficiencies	J	not recorded
2025-10-27	F0711	Nursing and Physician Services Deficiencies	D	not recorded
2025-10-27	F0756	Pharmacy Service Deficiencies	D	not recorded
2025-03-27	F0689	Quality of Life and Care Deficiencies	D	not recorded
2025-03-27	F0695	Quality of Life and Care Deficiencies	D	not recorded
2025-03-27	F0761	Pharmacy Service Deficiencies	D	not recorded
2025-03-27	F0812	Nutrition and Dietary Deficiencies	E	not recorded
2025-03-27	F0880	Infection Control Deficiencies	D	not recorded
2023-12-08	F0550	Resident Rights Deficiencies	E	not recorded
2023-12-08	F0585	Resident Rights Deficiencies	E	not recorded
2023-12-08	F0626	Resident Rights Deficiencies	D	not recorded
2023-12-08	F0657	Resident Assessment and Care Planning Deficiencies	E	not recorded
2023-12-08	F0806	Nutrition and Dietary Deficiencies	D	not recorded
2023-12-08	F0808	Nutrition and Dietary Deficiencies	D	not recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “White Oak Manor - Charlotte, Charlotte” at medicare.gov/care-compare.