Waterview Heights Rehabilitation and Nursing Cente
State inspectors recorded 12 immediate-jeopardy citation(s) here in the last three years — CMS's most serious level.
CMS currently lists this facility as: SFF (the Special Focus program tracks facilities with a persistent pattern of serious inspection findings).
Serious inspection findings
2025-12-22 — IMMEDIATE JEOPARDY (tag F0684, severity K)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
2025-12-22 — IMMEDIATE JEOPARDY (tag F0689, severity K)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2025-12-22 — ACTUAL HARM (tag F0675, severity I)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Honor each resident's preferences, choices, values and beliefs.
2025-12-22 — ACTUAL HARM (tag F0554, severity G)
Resident Rights Deficiencies · correction not recorded in CMS data
Allow residents to self-administer drugs if determined clinically appropriate.
2025-12-22 — ACTUAL HARM (tag F0677, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide care and assistance to perform activities of daily living for any resident who is unable.
2025-12-22 — ACTUAL HARM (tag F0686, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
2025-12-22 — ACTUAL HARM (tag F0692, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide enough food/fluids to maintain a resident's health.
2025-12-22 — ACTUAL HARM (tag F0840, severity G)
Administration Deficiencies · correction not recorded in CMS data
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Staffing, from payroll records
Nursing hours / resident / day
3.18
state median 3.31
Weekend staffing gap
−23%
fewer nursing hours on weekends · state median −11%
RN hours / resident / day
0.48
registered nurses only
Contract (agency) staff
5%
share of all nursing hours
Nursing staff turnover
67%
per year, per CMS
Keep an eye on this facility
Penalties and enforcement
3 enforcement action(s), totaling $804,844 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-12-22 | Fine | $304,450 |
| 2025-05-09 | Fine | $185,840 |
| 2024-09-17 | Fine | $314,554 |
Ownership
Ownership type: For profit - Partnership. Part of the HURLBUT CARE chain.
Other facilities under the same ownership, with their CMS overall ratings:
- Conesus Lake Nursing Home, LLC (Livonia, NY) —
- Avon Nursing Home L L C (Avon, NY) —
- Newark Manor Nursing Home Inc (Newark, NY) —
- Maple City Rehabilitation and Nursing Center (Hornell, NY) —
- The Hurlbut (Rochester, NY) —
- Woodside Manor Nursing Home Inc (Rochester, NY) —
- Seneca Nursing & Rehabilitation Center, LLC (Waterloo, NY) —
- Penfield Place (Penfield, NY) —
Full citation history
| Survey date | Tag | Category | Severity | Corrected |
|---|---|---|---|---|
| 2025-12-22 | F0550 | Resident Rights Deficiencies | E | not recorded |
| 2025-12-22 | F0554 | Resident Rights Deficiencies | G | not recorded |
| 2025-12-22 | F0582 | Resident Rights Deficiencies | B | not recorded |
| 2025-12-22 | F0584 | Resident Rights Deficiencies | E | not recorded |
| 2025-12-22 | F0609 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2025-12-22 | F0645 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2025-12-22 | F0675 | Quality of Life and Care Deficiencies | I | not recorded |
| 2025-12-22 | F0677 | Quality of Life and Care Deficiencies | G | not recorded |
| 2025-12-22 | F0679 | Quality of Life and Care Deficiencies | E | not recorded |
| 2025-12-22 | F0684 | Quality of Life and Care Deficiencies | K | not recorded |
| 2025-12-22 | F0686 | Quality of Life and Care Deficiencies | G | not recorded |
| 2025-12-22 | F0688 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-12-22 | F0689 | Quality of Life and Care Deficiencies | K | not recorded |
| 2025-12-22 | F0692 | Quality of Life and Care Deficiencies | G | not recorded |
| 2025-12-22 | F0693 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-12-22 | F0698 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-12-22 | F0761 | Pharmacy Service Deficiencies | D | not recorded |
| 2025-12-22 | F0804 | Nutrition and Dietary Deficiencies | D | not recorded |
| 2025-12-22 | F0812 | Nutrition and Dietary Deficiencies | F | not recorded |
| 2025-12-22 | F0835 | Administration Deficiencies | F | not recorded |
| 2025-12-22 | F0840 | Administration Deficiencies | G | not recorded |
| 2025-12-22 | F0865 | Administration Deficiencies | F | not recorded |
| 2025-12-22 | F0880 | Infection Control Deficiencies | F | not recorded |
| 2025-12-22 | F0925 | Environmental Deficiencies | F | not recorded |
| 2025-05-09 | F0550 | Resident Rights Deficiencies | E | not recorded |
| 2025-05-09 | F0565 | Resident Rights Deficiencies | E | not recorded |
| 2025-05-09 | F0584 | Resident Rights Deficiencies | E | not recorded |
| 2025-05-09 | F0600 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | I | not recorded |
| 2025-05-09 | F0610 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2025-05-09 | F0675 | Quality of Life and Care Deficiencies | L | not recorded |
| 2025-05-09 | F0677 | Quality of Life and Care Deficiencies | E | not recorded |
| 2025-05-09 | F0684 | Quality of Life and Care Deficiencies | G | not recorded |
| 2025-05-09 | F0686 | Quality of Life and Care Deficiencies | G | not recorded |
| 2025-05-09 | F0689 | Quality of Life and Care Deficiencies | K | not recorded |
| 2025-05-09 | F0690 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-05-09 | F0698 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-05-09 | F0725 | Nursing and Physician Services Deficiencies | L | not recorded |
| 2025-05-09 | F0760 | Pharmacy Service Deficiencies | L | not recorded |
| 2025-05-09 | F0761 | Pharmacy Service Deficiencies | E | not recorded |
| 2025-05-09 | F0804 | Nutrition and Dietary Deficiencies | E | not recorded |
| 2025-05-09 | F0805 | Nutrition and Dietary Deficiencies | D | not recorded |
| 2025-05-09 | F0812 | Nutrition and Dietary Deficiencies | F | not recorded |
| 2025-05-09 | F0835 | Administration Deficiencies | F | not recorded |
| 2025-05-09 | F0836 | Administration Deficiencies | E | not recorded |
| 2025-05-09 | F0837 | Administration Deficiencies | F | not recorded |
| 2025-05-09 | F0865 | Administration Deficiencies | F | not recorded |
| 2025-05-09 | F0868 | Administration Deficiencies | E | not recorded |
| 2025-05-09 | F0880 | Infection Control Deficiencies | L | not recorded |
| 2025-05-09 | F0882 | Infection Control Deficiencies | F | not recorded |
| 2025-05-09 | F0912 | Environmental Deficiencies | D | not recorded |
| 2025-05-09 | F0914 | Environmental Deficiencies | D | not recorded |
| 2025-05-09 | F0917 | Environmental Deficiencies | B | not recorded |
| 2024-09-17 | F0550 | Resident Rights Deficiencies | I | not recorded |
| 2024-09-17 | F0565 | Resident Rights Deficiencies | F | not recorded |
| 2024-09-17 | F0584 | Resident Rights Deficiencies | F | not recorded |
| 2024-09-17 | F0600 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | K | not recorded |
| 2024-09-17 | F0655 | Resident Assessment and Care Planning Deficiencies | F | not recorded |
| 2024-09-17 | F0656 | Resident Assessment and Care Planning Deficiencies | E | not recorded |
| 2024-09-17 | F0677 | Quality of Life and Care Deficiencies | H | not recorded |
| 2024-09-17 | F0684 | Quality of Life and Care Deficiencies | E | not recorded |
| 2024-09-17 | F0686 | Quality of Life and Care Deficiencies | K | not recorded |
| 2024-09-17 | F0690 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-09-17 | F0693 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-09-17 | F0725 | Nursing and Physician Services Deficiencies | I | not recorded |
| 2024-09-17 | F0760 | Pharmacy Service Deficiencies | K | not recorded |
| 2024-09-17 | F0761 | Pharmacy Service Deficiencies | L | not recorded |
| 2024-09-17 | F0810 | Nutrition and Dietary Deficiencies | D | not recorded |
| 2024-09-17 | F0812 | Nutrition and Dietary Deficiencies | F | not recorded |
| 2024-09-17 | F0813 | Nutrition and Dietary Deficiencies | F | not recorded |
| 2024-09-17 | F0837 | Administration Deficiencies | L | not recorded |
| 2024-09-17 | F0880 | Infection Control Deficiencies | E | not recorded |
| 2024-09-17 | F0883 | Infection Control Deficiencies | D | not recorded |
| 2024-01-25 | F0557 | Resident Rights Deficiencies | D | not recorded |
| 2024-01-25 | F0558 | Resident Rights Deficiencies | D | not recorded |
| 2024-01-25 | F0582 | Resident Rights Deficiencies | B | not recorded |
| 2024-01-25 | F0584 | Resident Rights Deficiencies | E | not recorded |
| 2024-01-25 | F0677 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-01-25 | F0689 | Quality of Life and Care Deficiencies | E | not recorded |
| 2024-01-25 | F0725 | Nursing and Physician Services Deficiencies | E | not recorded |
| 2024-01-25 | F0732 | Nursing and Physician Services Deficiencies | B | not recorded |
| 2024-01-25 | F0745 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-01-25 | F0756 | Pharmacy Service Deficiencies | E | not recorded |
| 2024-01-25 | F0758 | Pharmacy Service Deficiencies | E | not recorded |
| 2024-01-25 | F0760 | Pharmacy Service Deficiencies | D | not recorded |
| 2024-01-25 | F0761 | Pharmacy Service Deficiencies | E | not recorded |
| 2024-01-25 | F0812 | Nutrition and Dietary Deficiencies | E | not recorded |