Complete Care at Laurelton, LLC
State inspectors recorded 1 immediate-jeopardy citation(s) here in the last three years — CMS's most serious level.
Serious inspection findings
2026-04-24 — IMMEDIATE JEOPARDY (tag F0627, severity J)
Resident Rights Deficiencies · correction not recorded in CMS data
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
2024-02-09 — ACTUAL HARM (tag F0684, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Staffing, from payroll records
Nursing hours / resident / day
3.10
state median 3.29
Weekend staffing gap
−3%
fewer nursing hours on weekends · state median −5%
RN hours / resident / day
0.28
registered nurses only
Contract (agency) staff
32%
share of all nursing hours
Nursing staff turnover
72%
per year, per CMS
Keep an eye on this facility
Penalties and enforcement
2 enforcement action(s), totaling $163,101 in fines.
| Date | Type | Amount |
|---|---|---|
| 2026-03-23 | Fine | $148,970 |
| 2024-02-09 | Fine | $14,131 |
Ownership
Ownership type: For profit - Limited Liability company. Part of the COMPLETE CARE chain.
Other facilities under the same ownership, with their CMS overall ratings:
- COMPLETE CARE AT MIDDLEBURY (MIDDLEBURY, CT) —
- COMPLETE CARE AT FOX HILL (VERNON, CT) —
- COMPLETE CARE AT MERIDEN (MERIDEN, CT) —
- COMPLETE CARE AT KIMBERLY HALL-SOUTH (WINDSOR, CT) —
- COMPLETE CARE AT GLENDALE (NAUGATUCK, CT) —
- COMPLETE CARE AT HARRINGTON COURT (COLCHESTER, CT) —
- COMPLETE CARE AT GROTON REGENCY (GROTON, CT) —
- COMPLETE CARE AT KIMBERLY HALL NORTH (WINDSOR, CT) —
Full citation history
| Survey date | Tag | Category | Severity | Corrected |
|---|---|---|---|---|
| 2026-04-24 | F0627 | Resident Rights Deficiencies | J | not recorded |
| 2025-06-13 | F0584 | Resident Rights Deficiencies | D | not recorded |
| 2025-06-13 | F0637 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2025-06-13 | F0657 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2025-06-13 | F0693 | Quality of Life and Care Deficiencies | E | not recorded |
| 2025-06-13 | F0695 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-06-13 | F0760 | Pharmacy Service Deficiencies | E | not recorded |
| 2025-04-24 | F0658 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2025-04-24 | F0727 | Nursing and Physician Services Deficiencies | D | not recorded |
| 2024-12-23 | F0755 | Pharmacy Service Deficiencies | D | not recorded |
| 2024-02-09 | F0610 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2024-02-09 | F0657 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2024-02-09 | F0658 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2024-02-09 | F0684 | Quality of Life and Care Deficiencies | G | not recorded |
| 2024-02-09 | F0695 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-02-09 | F0761 | Pharmacy Service Deficiencies | E | not recorded |
| 2024-02-09 | F0804 | Nutrition and Dietary Deficiencies | F | not recorded |
| 2024-02-09 | F0812 | Nutrition and Dietary Deficiencies | F | not recorded |
| 2024-02-09 | F0865 | Administration Deficiencies | F | not recorded |
| 2024-02-09 | F0880 | Infection Control Deficiencies | E | not recorded |
| 2024-02-09 | F0919 | Environmental Deficiencies | E | not recorded |
| 2021-10-19 | F0755 | Pharmacy Service Deficiencies | E | not recorded |
| 2021-10-19 | F0761 | Pharmacy Service Deficiencies | F | not recorded |
| 2021-10-19 | F0812 | Nutrition and Dietary Deficiencies | D | not recorded |