Caretel Inns of Tri-Cities
State inspectors recorded 1 immediate-jeopardy citation(s) here in the last three years — CMS's most serious level.
Serious inspection findings
2026-05-11 — ACTUAL HARM (tag F0689, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2025-12-18 — ACTUAL HARM (tag F0693, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
2025-07-24 — ACTUAL HARM (tag F0689, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2025-07-24 — ACTUAL HARM (tag F0684, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
2025-06-13 — ACTUAL HARM (tag F0686, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
2025-01-21 — ACTUAL HARM (tag F0686, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
2024-02-14 — IMMEDIATE JEOPARDY (tag F0684, severity J)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
2023-07-21 — ACTUAL HARM (tag F0689, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Staffing, from payroll records
Nursing hours / resident / day
3.32
state median 3.44
Weekend staffing gap
+4%
more nursing hours on weekends · state median −6%
RN hours / resident / day
0.35
registered nurses only
Contract (agency) staff
0%
share of all nursing hours
Days with zero RN hours reported
2
with residents present
Nursing staff turnover
63%
per year, per CMS
Keep an eye on this facility
Penalties and enforcement
6 enforcement action(s), totaling $222,512 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-07-24 | Fine | $54,100 |
| 2025-07-24 | Payment Denial | payment denial |
| 2025-05-08 | Fine | $38,961 |
| 2024-02-14 | Fine | $41,723 |
| 2023-07-21 | Fine | $87,728 |
| 2023-07-21 | Payment Denial | payment denial |
Ownership
Ownership type: For profit - Corporation. Part of the SYMPHONY CARE NETWORK chain.
Other facilities under the same ownership, with their CMS overall ratings:
- SYMPHONY NORTHWOODS (BELVIDERE, IL) —
- SYMPHONY MAPLE CREST (BELVIDERE, IL) —
- Applewood Nursing Center, Inc (Woodhaven, MI) —
- Coventry House Inn (St Joseph, MI) —
- Caretel Inns of Brighton (Brighton, MI) —
- Caretel Inns of Linden (Linden, MI) —
Full citation history
| Survey date | Tag | Category | Severity | Corrected |
|---|---|---|---|---|
| 2026-05-11 | F0689 | Quality of Life and Care Deficiencies | G | not recorded |
| 2025-12-18 | F0693 | Quality of Life and Care Deficiencies | G | not recorded |
| 2025-12-18 | F0726 | Nursing and Physician Services Deficiencies | D | not recorded |
| 2025-08-07 | F0550 | Resident Rights Deficiencies | E | not recorded |
| 2025-08-07 | F0677 | Quality of Life and Care Deficiencies | E | not recorded |
| 2025-08-07 | F0684 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-08-07 | F0761 | Pharmacy Service Deficiencies | E | not recorded |
| 2025-08-07 | F0803 | Nutrition and Dietary Deficiencies | D | not recorded |
| 2025-08-07 | F0804 | Nutrition and Dietary Deficiencies | F | not recorded |
| 2025-08-07 | F0806 | Nutrition and Dietary Deficiencies | D | not recorded |
| 2025-08-07 | F0812 | Nutrition and Dietary Deficiencies | F | not recorded |
| 2025-08-07 | F0880 | Infection Control Deficiencies | E | not recorded |
| 2025-08-07 | F0921 | Environmental Deficiencies | F | not recorded |
| 2025-07-24 | F0657 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2025-07-24 | F0684 | Quality of Life and Care Deficiencies | G | not recorded |
| 2025-07-24 | F0689 | Quality of Life and Care Deficiencies | G | not recorded |
| 2025-06-13 | F0686 | Quality of Life and Care Deficiencies | G | not recorded |
| 2025-06-13 | F0689 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-06-13 | F0804 | Nutrition and Dietary Deficiencies | D | not recorded |
| 2025-05-08 | F0684 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-03-04 | F0684 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-03-04 | F0690 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-01-21 | F0686 | Quality of Life and Care Deficiencies | G | not recorded |
| 2025-01-21 | F0880 | Infection Control Deficiencies | D | not recorded |
| 2024-07-17 | F0655 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2024-07-17 | F0695 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-07-17 | F0761 | Pharmacy Service Deficiencies | E | not recorded |
| 2024-07-17 | F0812 | Nutrition and Dietary Deficiencies | E | not recorded |
| 2024-07-17 | F0880 | Infection Control Deficiencies | E | not recorded |
| 2024-07-17 | F0921 | Environmental Deficiencies | E | not recorded |
| 2024-05-29 | F0686 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-02-14 | F0678 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-02-14 | F0684 | Quality of Life and Care Deficiencies | J | not recorded |
| 2023-07-21 | F0656 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2023-07-21 | F0684 | Quality of Life and Care Deficiencies | D | not recorded |
| 2023-07-21 | F0689 | Quality of Life and Care Deficiencies | G | not recorded |
| 2023-07-21 | F0697 | Quality of Life and Care Deficiencies | D | not recorded |
| 2023-07-21 | F0725 | Nursing and Physician Services Deficiencies | D | not recorded |
| 2023-07-21 | F0759 | Pharmacy Service Deficiencies | D | not recorded |
| 2023-07-21 | F0804 | Nutrition and Dietary Deficiencies | D | not recorded |
| 2023-07-21 | F0813 | Nutrition and Dietary Deficiencies | E | not recorded |
| 2023-07-21 | F0880 | Infection Control Deficiencies | E | not recorded |
| 2023-07-21 | F0882 | Infection Control Deficiencies | D | not recorded |