Victoria Haven Nursing Facility

137 NICHOLS STREET, NORWOOD, MA 02062 · CCN 225608 · 31 certified beds · Data as of 2026-07-01

CMS overall2 of 5CMS inspections1 of 5CMS staffing5 of 5CMS quality5 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

State inspectors recorded 2 citation(s) in the last three years where CMS determined a resident was actually harmed.

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Serious inspection findings

2024-02-29 — ACTUAL HARM (tag F0580, severity G)

Resident Rights Deficiencies · correction not recorded in CMS data

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

2024-02-29 — ACTUAL HARM (tag F0684, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Staffing, from payroll records

Nursing hours / resident / day

4.25

state median 3.36

Weekend staffing gap

−2%

fewer nursing hours on weekends · state median −4%

RN hours / resident / day

0.36

registered nurses only

Contract (agency) staff

10%

share of all nursing hours

Days with zero RN hours reported

with residents present

Nursing staff turnover

22%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

1 enforcement action(s), totaling $40,641 in fines.

Date	Type	Amount
2024-02-29	Fine	$40,641

Ownership

Ownership type: For profit - Corporation. Part of the REHABILITATION ASSOCIATES chain.

Other facilities under the same ownership, with their CMS overall ratings:

Pope Nursing Home (WEYMOUTH, MA) — CMS overall2 of 5
RIVERBEND OF SOUTH NATICK (S NATICK, MA) — CMS overall5 of 5
Thomas Upham House (MEDFIELD, MA) — CMS overall5 of 5
Timothy Daniels House (HOLLISTON, MA) — CMS overall3 of 5
LYDIA TAFT HOUSE (UXBRIDGE, MA) — CMS overall5 of 5

Full citation history

By severity: No harm, potential for minimal harm: 3 · Actual harm: 2 · Potential for more than minimal harm: 34

Survey date	Tag	Category	Severity	Corrected
2026-01-21	F0580	Resident Rights Deficiencies	D	not recorded
2026-01-21	F0658	Resident Assessment and Care Planning Deficiencies	E	not recorded
2026-01-21	F0684	Quality of Life and Care Deficiencies	E	not recorded
2026-01-21	F0727	Nursing and Physician Services Deficiencies	F	not recorded
2026-01-21	F0730	Nursing and Physician Services Deficiencies	F	not recorded
2026-01-21	F0756	Pharmacy Service Deficiencies	E	not recorded
2026-01-21	F0759	Pharmacy Service Deficiencies	E	not recorded
2026-01-21	F0761	Pharmacy Service Deficiencies	E	not recorded
2026-01-21	F0772	Administration Deficiencies	D	not recorded
2026-01-21	F0777	Administration Deficiencies	D	not recorded
2026-01-21	F0805	Nutrition and Dietary Deficiencies	E	not recorded
2026-01-21	F0812	Nutrition and Dietary Deficiencies	E	not recorded
2026-01-21	F0840	Administration Deficiencies	D	not recorded
2026-01-21	F0867	Administration Deficiencies	F	not recorded
2026-01-21	F0880	Infection Control Deficiencies	F	not recorded
2026-01-21	F0887	Infection Control Deficiencies	D	not recorded
2026-01-21	F0947	Nursing and Physician Services Deficiencies	D	not recorded
2025-02-18	F0640	Resident Assessment and Care Planning Deficiencies	B	not recorded
2025-02-18	F0655	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-02-18	F0658	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-02-18	F0677	Quality of Life and Care Deficiencies	D	not recorded
2025-02-18	F0756	Pharmacy Service Deficiencies	D	not recorded
2025-02-18	F0758	Pharmacy Service Deficiencies	D	not recorded
2025-02-18	F0761	Pharmacy Service Deficiencies	D	not recorded
2025-02-18	F0880	Infection Control Deficiencies	E	not recorded
2025-02-18	F0883	Infection Control Deficiencies	E	not recorded
2025-02-18	F0887	Infection Control Deficiencies	E	not recorded
2024-02-29	F0580	Resident Rights Deficiencies	G	not recorded
2024-02-29	F0623	Resident Rights Deficiencies	B	not recorded
2024-02-29	F0625	Resident Rights Deficiencies	B	not recorded
2024-02-29	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-02-29	F0658	Resident Assessment and Care Planning Deficiencies	E	not recorded
2024-02-29	F0684	Quality of Life and Care Deficiencies	G	not recorded
2024-02-29	F0759	Pharmacy Service Deficiencies	D	not recorded
2024-02-29	F0761	Pharmacy Service Deficiencies	E	not recorded
2024-02-29	F0813	Nutrition and Dietary Deficiencies	D	not recorded
2024-02-29	F0842	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-02-29	F0883	Infection Control Deficiencies	E	not recorded
2024-02-29	F0887	Infection Control Deficiencies	E	not recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “Victoria Haven Nursing Facility, NORWOOD” at medicare.gov/care-compare.