MISSION CARE AT HOLYOKE
State inspectors recorded 2 immediate-jeopardy citation(s) here in the last three years — CMS's most serious level.
CMS has flagged this facility with its abuse icon, which marks facilities cited for abuse in recent inspections.
Serious inspection findings
2025-11-25 — ACTUAL HARM (tag F0603, severity G)
Freedom from Abuse, Neglect, and Exploitation Deficiencies · correction not recorded in CMS data
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
2025-04-01 — IMMEDIATE JEOPARDY (tag F0656, severity J)
Resident Assessment and Care Planning Deficiencies · correction not recorded in CMS data
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
2025-04-01 — IMMEDIATE JEOPARDY (tag F0689, severity J)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2023-01-03 — ACTUAL HARM (tag F0760, severity G)
Pharmacy Service Deficiencies · correction not recorded in CMS data
Ensure that residents are free from significant medication errors.
Staffing, from payroll records
Nursing hours / resident / day
3.48
state median 3.36
Weekend staffing gap
−5%
fewer nursing hours on weekends · state median −4%
RN hours / resident / day
0.44
registered nurses only
Contract (agency) staff
5%
share of all nursing hours
Nursing staff turnover
45%
per year, per CMS
Keep an eye on this facility
Penalties and enforcement
2 enforcement action(s), totaling $32,920 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-11-25 | Fine | $15,935 |
| 2025-04-01 | Fine | $16,985 |
Ownership
Ownership type: For profit - Limited Liability company. Part of the ICARE HEALTH NETWORK chain.
Other facilities under the same ownership, with their CMS overall ratings:
- PARKVILLE CARE CENTER (HARTFORD, CT) —
- WESTSIDE CARE CENTER (MANCHESTER, CT) —
- TOUCHPOINTS AT BLOOMFIELD (BLOOMFIELD, CT) —
- TRINITY HILL CARE CENTER (HARTFORD, CT) —
- CHELSEA PLACE CARE CENTER LLC (HARTFORD, CT) —
- TOUCHPOINTS AT MANCHESTER (MANCHESTER, CT) —
- SILVER SPRINGS CARE CENTER (MERIDEN, CT) —
- FRESH RIVER HEALTHCARE (EAST WINDSOR, CT) —
Full citation history
| Survey date | Tag | Category | Severity | Corrected |
|---|---|---|---|---|
| 2025-12-03 | F0580 | Resident Rights Deficiencies | D | not recorded |
| 2025-12-03 | F0609 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2025-11-25 | F0603 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | G | not recorded |
| 2025-11-25 | F0607 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2025-11-25 | F0609 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2025-06-10 | F0550 | Resident Rights Deficiencies | D | not recorded |
| 2025-06-10 | F0551 | Resident Rights Deficiencies | D | not recorded |
| 2025-06-10 | F0584 | Resident Rights Deficiencies | D | not recorded |
| 2025-06-10 | F0646 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2025-06-10 | F0689 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-06-10 | F0692 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-06-10 | F0756 | Pharmacy Service Deficiencies | E | not recorded |
| 2025-06-10 | F0790 | Quality of Life and Care Deficiencies | D | not recorded |
| 2025-06-10 | F0812 | Nutrition and Dietary Deficiencies | E | not recorded |
| 2025-06-10 | F0880 | Infection Control Deficiencies | D | not recorded |
| 2025-04-01 | F0656 | Resident Assessment and Care Planning Deficiencies | J | not recorded |
| 2025-04-01 | F0689 | Quality of Life and Care Deficiencies | J | not recorded |
| 2025-01-02 | F0557 | Resident Rights Deficiencies | D | not recorded |
| 2024-04-02 | F0695 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-04-02 | F0698 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-04-02 | F0760 | Pharmacy Service Deficiencies | D | not recorded |
| 2024-04-02 | F0842 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2024-04-02 | F0880 | Infection Control Deficiencies | E | not recorded |
| 2024-04-02 | F0926 | Environmental Deficiencies | D | not recorded |
| 2023-01-03 | F0550 | Resident Rights Deficiencies | D | not recorded |
| 2023-01-03 | F0558 | Resident Rights Deficiencies | D | not recorded |
| 2023-01-03 | F0561 | Resident Rights Deficiencies | D | not recorded |
| 2023-01-03 | F0580 | Resident Rights Deficiencies | D | not recorded |
| 2023-01-03 | F0584 | Resident Rights Deficiencies | D | not recorded |
| 2023-01-03 | F0604 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2023-01-03 | F0656 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2023-01-03 | F0686 | Quality of Life and Care Deficiencies | D | not recorded |
| 2023-01-03 | F0688 | Quality of Life and Care Deficiencies | D | not recorded |
| 2023-01-03 | F0690 | Quality of Life and Care Deficiencies | D | not recorded |
| 2023-01-03 | F0695 | Quality of Life and Care Deficiencies | D | not recorded |
| 2023-01-03 | F0698 | Quality of Life and Care Deficiencies | D | not recorded |
| 2023-01-03 | F0755 | Pharmacy Service Deficiencies | D | not recorded |
| 2023-01-03 | F0756 | Pharmacy Service Deficiencies | D | not recorded |
| 2023-01-03 | F0758 | Pharmacy Service Deficiencies | E | not recorded |
| 2023-01-03 | F0760 | Pharmacy Service Deficiencies | G | not recorded |
| 2023-01-03 | F0761 | Pharmacy Service Deficiencies | D | not recorded |
| 2023-01-03 | F0773 | Administration Deficiencies | D | not recorded |
| 2023-01-03 | F0842 | Resident Assessment and Care Planning Deficiencies | D | not recorded |