CHARLENE MANOR EXTENDED CARE FACILITY
State inspectors recorded 2 citation(s) in the last three years where CMS determined a resident was actually harmed.
Serious inspection findings
2026-02-26 — ACTUAL HARM (tag F0688, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
2024-11-06 — ACTUAL HARM (tag F0686, severity G)
Quality of Life and Care Deficiencies · correction not recorded in CMS data
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Staffing, from payroll records
Nursing hours / resident / day
3.35
state median 3.36
Weekend staffing gap
−5%
fewer nursing hours on weekends · state median −4%
RN hours / resident / day
0.41
registered nurses only
Contract (agency) staff
10%
share of all nursing hours
Nursing staff turnover
51%
per year, per CMS
Keep an eye on this facility
Penalties and enforcement
3 enforcement action(s), totaling $99,366 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-11-06 | Fine | $52,192 |
| 2024-06-28 | Fine | $37,001 |
| 2023-09-18 | Fine | $10,173 |
Ownership
Ownership type: Non profit - Corporation. Part of the INTEGRITUS HEALTHCARE chain.
Other facilities under the same ownership, with their CMS overall ratings:
- PILGRIM REHABILITATION & SKILLED NURSING CENTER (PEABODY, MA) —
- FAIRVIEW COMMONS NURSING & REHABILITATION CENTER (GREAT BARRINGTON, MA) —
- DAY BROOK VILLAGE SENIOR LIVING (HOLYOKE, MA) —
- Mt Greylock Extended Care Facility (PITTSFIELD, MA) —
- East Longmeadow Skilled Nursing Center (EAST LONGMEADOW, MA) —
- WILLIAMSTOWN COMMONS NURSING & REHAB (WILLIAMSTOWN, MA) —
- NORTH ADAMS COMMONS NURSING & REHABILITATION CENTE (NORTH ADAMS, MA) —
- BOURNE MANOR EXTENDED CARE FACILITY (BOURNE, MA) —
Full citation history
| Survey date | Tag | Category | Severity | Corrected |
|---|---|---|---|---|
| 2026-02-26 | F0688 | Quality of Life and Care Deficiencies | G | not recorded |
| 2025-05-06 | F0656 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2025-03-12 | F0842 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2024-11-06 | F0550 | Resident Rights Deficiencies | D | not recorded |
| 2024-11-06 | F0558 | Resident Rights Deficiencies | E | not recorded |
| 2024-11-06 | F0580 | Resident Rights Deficiencies | D | not recorded |
| 2024-11-06 | F0582 | Resident Rights Deficiencies | D | not recorded |
| 2024-11-06 | F0604 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2024-11-06 | F0622 | Resident Rights Deficiencies | D | not recorded |
| 2024-11-06 | F0637 | Resident Assessment and Care Planning Deficiencies | B | not recorded |
| 2024-11-06 | F0641 | Resident Assessment and Care Planning Deficiencies | B | not recorded |
| 2024-11-06 | F0655 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2024-11-06 | F0657 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2024-11-06 | F0677 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-11-06 | F0684 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-11-06 | F0686 | Quality of Life and Care Deficiencies | G | not recorded |
| 2024-11-06 | F0687 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-11-06 | F0689 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-11-06 | F0690 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-11-06 | F0692 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-11-06 | F0700 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-11-06 | F0725 | Nursing and Physician Services Deficiencies | E | not recorded |
| 2024-11-06 | F0726 | Nursing and Physician Services Deficiencies | D | not recorded |
| 2024-11-06 | F0732 | Nursing and Physician Services Deficiencies | C | not recorded |
| 2024-11-06 | F0757 | Pharmacy Service Deficiencies | D | not recorded |
| 2024-11-06 | F0760 | Pharmacy Service Deficiencies | D | not recorded |
| 2024-11-06 | F0791 | Quality of Life and Care Deficiencies | D | not recorded |
| 2024-11-06 | F0812 | Nutrition and Dietary Deficiencies | E | not recorded |
| 2024-11-06 | F0880 | Infection Control Deficiencies | D | not recorded |
| 2024-11-06 | F0887 | Infection Control Deficiencies | D | not recorded |
| 2024-06-28 | F0584 | Resident Rights Deficiencies | F | not recorded |
| 2024-06-28 | F0867 | Administration Deficiencies | F | not recorded |
| 2023-12-13 | F0607 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2023-12-13 | F0684 | Quality of Life and Care Deficiencies | D | not recorded |
| 2023-12-13 | F0943 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | D | not recorded |
| 2023-09-18 | F0582 | Resident Rights Deficiencies | B | not recorded |
| 2023-09-18 | F0641 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2023-09-18 | F0658 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2023-09-18 | F0684 | Quality of Life and Care Deficiencies | D | not recorded |
| 2023-09-18 | F0689 | Quality of Life and Care Deficiencies | F | not recorded |
| 2023-09-18 | F0698 | Quality of Life and Care Deficiencies | D | not recorded |
| 2023-09-18 | F0699 | Quality of Life and Care Deficiencies | D | not recorded |
| 2023-09-18 | F0760 | Pharmacy Service Deficiencies | D | not recorded |
| 2023-09-18 | F0761 | Pharmacy Service Deficiencies | F | not recorded |
| 2023-09-18 | F0842 | Resident Assessment and Care Planning Deficiencies | D | not recorded |
| 2023-09-18 | F0880 | Infection Control Deficiencies | D | not recorded |
| 2023-09-18 | F0921 | Environmental Deficiencies | E | not recorded |