REGALCARE AT HOLYOKE

282 CABOT STREET, HOLYOKE, MA 01040 · CCN 225232 · 102 certified beds · Data as of 2026-07-01

CMS overall1 of 5CMS inspections2 of 5CMS staffing2 of 5CMS quality1 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

44 citation(s) appear in this facility's record, none at CMS's actual-harm or immediate-jeopardy levels in the last three years.

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Serious inspection findings

2023-10-12 — ACTUAL HARM (tag F0656, severity G)

Resident Assessment and Care Planning Deficiencies · correction not recorded in CMS data

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

2023-10-12 — ACTUAL HARM (tag F0686, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Staffing, from payroll records

Nursing hours / resident / day

3.23

state median 3.36

Weekend staffing gap

−5%

fewer nursing hours on weekends · state median −4%

RN hours / resident / day

0.20

registered nurses only

Contract (agency) staff

share of all nursing hours

Days with zero RN hours reported

with residents present

Nursing staff turnover

49%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

1 enforcement action(s), totaling $13,153 in fines.

Date	Type	Amount
2023-09-27	Fine	$13,153

Ownership

Ownership type: For profit - Limited Liability company. Part of the REGALCARE chain.

Other facilities under the same ownership, with their CMS overall ratings:

REGALCARE AT GREENFIELD (GREENFIELD, MA) — CMS overall4 of 5
REGALCARE AT WORCESTER (WORCESTER, MA) — CMS overall2 of 5
REGALCARE AT TAUNTON (TAUNTON, MA) — CMS overall1 of 5
REGALCARE AT LOWELL (LOWELL, MA) — CMS overall1 of 5
REGALCARE AT QUINCY (QUINCY, MA) — CMS overall1 of 5
REGALCARE AT GLEN RIDGE (MEDFORD, MA) — CMS overall1 of 5
REGALCARE AT HARWICH (HARWICH, MA) — CMS overall3 of 5
REGALCARE AT COURTYARD-MEDFORD (MEDFORD, MA) — CMS overall1 of 5

Full citation history

By severity: No harm, potential for minimal harm: 2 · Actual harm: 2 · Potential for more than minimal harm: 40

Survey date	Tag	Category	Severity	Corrected
2025-06-25	F0638	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-06-25	F0640	Resident Assessment and Care Planning Deficiencies	B	not recorded
2025-06-25	F0641	Resident Assessment and Care Planning Deficiencies	E	not recorded
2025-06-25	F0645	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-06-25	F0658	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-06-25	F0689	Quality of Life and Care Deficiencies	D	not recorded
2025-06-25	F0698	Quality of Life and Care Deficiencies	D	not recorded
2025-06-25	F0760	Pharmacy Service Deficiencies	E	not recorded
2025-06-25	F0842	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-06-25	F0880	Infection Control Deficiencies	D	not recorded
2024-10-23	F0609	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2024-05-24	F0585	Resident Rights Deficiencies	D	not recorded
2024-05-24	F0607	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2024-05-24	F0610	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2024-05-24	F0641	Resident Assessment and Care Planning Deficiencies	B	not recorded
2024-05-24	F0644	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-05-24	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-05-24	F0685	Quality of Life and Care Deficiencies	D	not recorded
2024-05-24	F0689	Quality of Life and Care Deficiencies	E	not recorded
2024-05-24	F0698	Quality of Life and Care Deficiencies	D	not recorded
2024-05-24	F0725	Nursing and Physician Services Deficiencies	F	not recorded
2024-05-24	F0730	Nursing and Physician Services Deficiencies	D	not recorded
2024-05-24	F0740	Quality of Life and Care Deficiencies	D	not recorded
2024-05-24	F0804	Nutrition and Dietary Deficiencies	E	not recorded
2024-05-24	F0812	Nutrition and Dietary Deficiencies	E	not recorded
2024-05-24	F0825	Quality of Life and Care Deficiencies	D	not recorded
2024-05-24	F0835	Administration Deficiencies	E	not recorded
2024-05-24	F0926	Environmental Deficiencies	F	not recorded
2023-10-12	F0656	Resident Assessment and Care Planning Deficiencies	G	not recorded
2023-10-12	F0686	Quality of Life and Care Deficiencies	G	not recorded
2023-10-12	F0842	Resident Assessment and Care Planning Deficiencies	D	not recorded
2023-09-27	F0883	Infection Control Deficiencies	D	not recorded
2023-02-21	F0550	Resident Rights Deficiencies	D	not recorded
2023-02-21	F0572	Resident Rights Deficiencies	D	not recorded
2023-02-21	F0584	Resident Rights Deficiencies	D	not recorded
2023-02-21	F0644	Resident Assessment and Care Planning Deficiencies	D	not recorded
2023-02-21	F0656	Resident Assessment and Care Planning Deficiencies	E	not recorded
2023-02-21	F0694	Quality of Life and Care Deficiencies	D	not recorded
2023-02-21	F0756	Pharmacy Service Deficiencies	D	not recorded
2023-02-21	F0758	Pharmacy Service Deficiencies	D	not recorded
2023-02-21	F0812	Nutrition and Dietary Deficiencies	E	not recorded
2023-02-21	F0825	Quality of Life and Care Deficiencies	D	not recorded
2023-02-21	F0880	Infection Control Deficiencies	E	not recorded
2023-02-21	F0924	Environmental Deficiencies	D	not recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “REGALCARE AT HOLYOKE, HOLYOKE” at medicare.gov/care-compare.