COMPLETE CARE AT HAGERSTOWN

14014 MARSH PIKE, HAGERSTOWN, MD 21742 · CCN 215365 · 60 certified beds · Data as of 2026-07-01

CMS overall1 of 5CMS inspections1 of 5CMS staffing2 of 5CMS quality4 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

State inspectors recorded 1 immediate-jeopardy citation(s) here in the last three years — CMS's most serious level.

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Serious inspection findings

2026-01-29 — IMMEDIATE JEOPARDY (tag F0689, severity J)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2025-01-09 — ACTUAL HARM (tag F0689, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2025-01-09 — ACTUAL HARM (tag F0686, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Staffing, from payroll records

Nursing hours / resident / day

3.62

state median 3.27

Weekend staffing gap

+4%

more nursing hours on weekends · state median −5%

RN hours / resident / day

0.71

registered nurses only

Contract (agency) staff

share of all nursing hours

Nursing staff turnover

56%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

2 enforcement action(s), totaling $43,352 in fines.

Date	Type	Amount
2026-01-29	Fine	$14,082
2025-01-09	Fine	$29,270

Ownership

Ownership type: For profit - Limited Liability company. Part of the COMPLETE CARE chain.

Other facilities under the same ownership, with their CMS overall ratings:

COMPLETE CARE AT MIDDLEBURY (MIDDLEBURY, CT) — CMS overall5 of 5
COMPLETE CARE AT FOX HILL (VERNON, CT) — CMS overall2 of 5
COMPLETE CARE AT MERIDEN (MERIDEN, CT) — CMS overall4 of 5
COMPLETE CARE AT KIMBERLY HALL-SOUTH (WINDSOR, CT) — CMS overall4 of 5
COMPLETE CARE AT GLENDALE (NAUGATUCK, CT) — CMS overall4 of 5
COMPLETE CARE AT HARRINGTON COURT (COLCHESTER, CT) — CMS overall2 of 5
COMPLETE CARE AT GROTON REGENCY (GROTON, CT) — CMS overall5 of 5
COMPLETE CARE AT KIMBERLY HALL NORTH (WINDSOR, CT) — CMS overall1 of 5

Full citation history

By severity: No harm, potential for minimal harm: 1 · Actual harm: 2 · Potential for more than minimal harm: 77 · Immediate jeopardy: 1

Survey date	Tag	Category	Severity	Corrected
2026-04-02	F0584	Resident Rights Deficiencies	D	not recorded
2026-04-02	F0684	Quality of Life and Care Deficiencies	D	not recorded
2026-04-02	F0686	Quality of Life and Care Deficiencies	D	not recorded
2026-01-29	F0550	Resident Rights Deficiencies	D	not recorded
2026-01-29	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2026-01-29	F0609	Freedom from Abuse, Neglect, and Exploitation Deficiencies	E	not recorded
2026-01-29	F0610	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2026-01-29	F0658	Resident Assessment and Care Planning Deficiencies	D	not recorded
2026-01-29	F0689	Quality of Life and Care Deficiencies	J	not recorded
2026-01-29	F0711	Nursing and Physician Services Deficiencies	D	not recorded
2026-01-29	F0726	Nursing and Physician Services Deficiencies	D	not recorded
2026-01-29	F0730	Nursing and Physician Services Deficiencies	F	not recorded
2026-01-29	F0757	Pharmacy Service Deficiencies	D	not recorded
2026-01-29	F0835	Administration Deficiencies	D	not recorded
2026-01-29	F0837	Administration Deficiencies	D	not recorded
2026-01-29	F0838	Administration Deficiencies	D	not recorded
2026-01-29	F0840	Administration Deficiencies	F	not recorded
2026-01-29	F0868	Administration Deficiencies	D	not recorded
2026-01-29	F0940	Administration Deficiencies	F	not recorded
2026-01-29	F0947	Nursing and Physician Services Deficiencies	F	not recorded
2025-10-21	F0610	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2025-10-21	F0677	Quality of Life and Care Deficiencies	D	not recorded
2025-10-21	F0842	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-05-14	F0577	Resident Rights Deficiencies	D	not recorded
2025-05-14	F0578	Resident Rights Deficiencies	D	not recorded
2025-05-14	F0580	Resident Rights Deficiencies	D	not recorded
2025-05-14	F0584	Resident Rights Deficiencies	D	not recorded
2025-05-14	F0585	Resident Rights Deficiencies	D	not recorded
2025-05-14	F0605	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2025-05-14	F0628	Resident Rights Deficiencies	D	not recorded
2025-05-14	F0641	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-05-14	F0645	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-05-14	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-05-14	F0677	Quality of Life and Care Deficiencies	D	not recorded
2025-05-14	F0679	Quality of Life and Care Deficiencies	D	not recorded
2025-05-14	F0685	Quality of Life and Care Deficiencies	D	not recorded
2025-05-14	F0686	Quality of Life and Care Deficiencies	D	not recorded
2025-05-14	F0689	Quality of Life and Care Deficiencies	D	not recorded
2025-05-14	F0697	Quality of Life and Care Deficiencies	D	not recorded
2025-05-14	F0699	Quality of Life and Care Deficiencies	D	not recorded
2025-05-14	F0730	Nursing and Physician Services Deficiencies	D	not recorded
2025-05-14	F0755	Pharmacy Service Deficiencies	D	not recorded
2025-05-14	F0756	Pharmacy Service Deficiencies	D	not recorded
2025-05-14	F0757	Pharmacy Service Deficiencies	D	not recorded
2025-05-14	F0761	Pharmacy Service Deficiencies	D	not recorded
2025-05-14	F0791	Quality of Life and Care Deficiencies	D	not recorded
2025-05-14	F0812	Nutrition and Dietary Deficiencies	F	not recorded
2025-05-14	F0842	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-05-14	F0880	Infection Control Deficiencies	D	not recorded
2025-05-14	F0887	Infection Control Deficiencies	D	not recorded
2025-05-14	F0908	Environmental Deficiencies	D	not recorded
2025-01-09	F0550	Resident Rights Deficiencies	D	not recorded
2025-01-09	F0609	Freedom from Abuse, Neglect, and Exploitation Deficiencies	E	not recorded
2025-01-09	F0610	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2025-01-09	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-01-09	F0686	Quality of Life and Care Deficiencies	G	not recorded
2025-01-09	F0689	Quality of Life and Care Deficiencies	G	not recorded
2025-01-09	F0697	Quality of Life and Care Deficiencies	D	not recorded
2021-07-02	F0584	Resident Rights Deficiencies	D	not recorded
2021-07-02	F0609	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2021-07-02	F0610	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2021-07-02	F0622	Resident Rights Deficiencies	D	not recorded
2021-07-02	F0624	Resident Rights Deficiencies	E	not recorded
2021-07-02	F0641	Resident Assessment and Care Planning Deficiencies	D	not recorded
2021-07-02	F0655	Resident Assessment and Care Planning Deficiencies	E	not recorded
2021-07-02	F0656	Resident Assessment and Care Planning Deficiencies	E	not recorded
2021-07-02	F0657	Resident Assessment and Care Planning Deficiencies	D	not recorded
2021-07-02	F0658	Resident Assessment and Care Planning Deficiencies	E	not recorded
2021-07-02	F0661	Resident Assessment and Care Planning Deficiencies	D	not recorded
2021-07-02	F0684	Quality of Life and Care Deficiencies	D	not recorded
2021-07-02	F0686	Quality of Life and Care Deficiencies	D	not recorded
2021-07-02	F0710	Nursing and Physician Services Deficiencies	D	not recorded
2021-07-02	F0757	Pharmacy Service Deficiencies	E	not recorded
2021-07-02	F0758	Pharmacy Service Deficiencies	E	not recorded
2021-07-02	F0759	Pharmacy Service Deficiencies	E	not recorded
2021-07-02	F0761	Pharmacy Service Deficiencies	D	not recorded
2021-07-02	F0790	Quality of Life and Care Deficiencies	D	not recorded
2021-07-02	F0842	Resident Assessment and Care Planning Deficiencies	D	not recorded
2021-07-02	F0880	Infection Control Deficiencies	E	not recorded
2021-07-02	F0919	Environmental Deficiencies	D	not recorded
2021-07-02	F0922	Environmental Deficiencies	C	not recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “COMPLETE CARE AT HAGERSTOWN, HAGERSTOWN” at medicare.gov/care-compare.