COMPLETE CARE AT HERITAGE LLC

7232 GERMAN HILL ROAD, DUNDALK, MD 21222 · CCN 215135 · 177 certified beds · Data as of 2026-07-01

CMS overall2 of 5CMS inspections1 of 5CMS staffing2 of 5CMS quality5 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

State inspectors recorded 1 immediate-jeopardy citation(s) here in the last three years — CMS's most serious level.

CMS has flagged this facility with its abuse icon, which marks facilities cited for abuse in recent inspections.

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Serious inspection findings

2025-02-26 — IMMEDIATE JEOPARDY (tag F0760, severity J)

Pharmacy Service Deficiencies · correction not recorded in CMS data

Ensure that residents are free from significant medication errors.

2023-08-22 — IMMEDIATE JEOPARDY (tag F0689, severity J)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2023-08-22 — ACTUAL HARM (tag F0600, severity G)

Freedom from Abuse, Neglect, and Exploitation Deficiencies · correction not recorded in CMS data

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Staffing, from payroll records

Nursing hours / resident / day

3.05

state median 3.27

Weekend staffing gap

−7%

fewer nursing hours on weekends · state median −5%

RN hours / resident / day

0.41

registered nurses only

Contract (agency) staff

23%

share of all nursing hours

Nursing staff turnover

59%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

2 enforcement action(s), totaling $129,919 in fines.

Date	Type	Amount
2025-02-26	Fine	$60,132
2023-08-22	Fine	$69,787

Ownership

Ownership type: For profit - Corporation. Part of the COMPLETE CARE chain.

Other facilities under the same ownership, with their CMS overall ratings:

COMPLETE CARE AT MIDDLEBURY (MIDDLEBURY, CT) — CMS overall5 of 5
COMPLETE CARE AT FOX HILL (VERNON, CT) — CMS overall2 of 5
COMPLETE CARE AT MERIDEN (MERIDEN, CT) — CMS overall4 of 5
COMPLETE CARE AT KIMBERLY HALL-SOUTH (WINDSOR, CT) — CMS overall4 of 5
COMPLETE CARE AT GLENDALE (NAUGATUCK, CT) — CMS overall4 of 5
COMPLETE CARE AT HARRINGTON COURT (COLCHESTER, CT) — CMS overall2 of 5
COMPLETE CARE AT GROTON REGENCY (GROTON, CT) — CMS overall5 of 5
COMPLETE CARE AT KIMBERLY HALL NORTH (WINDSOR, CT) — CMS overall1 of 5

Full citation history

By severity: No harm, potential for minimal harm: 1 · Actual harm: 1 · Potential for more than minimal harm: 68 · Immediate jeopardy: 2

Survey date	Tag	Category	Severity	Corrected
2026-02-25	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2026-02-25	F0641	Resident Assessment and Care Planning Deficiencies	E	not recorded
2026-02-25	F0677	Quality of Life and Care Deficiencies	D	not recorded
2026-02-25	F0684	Quality of Life and Care Deficiencies	D	not recorded
2026-02-25	F0695	Quality of Life and Care Deficiencies	D	not recorded
2025-09-16	F0578	Resident Rights Deficiencies	D	not recorded
2025-09-16	F0584	Resident Rights Deficiencies	E	not recorded
2025-09-16	F0609	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2025-09-16	F0641	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-09-16	F0657	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-09-16	F0658	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-09-16	F0676	Quality of Life and Care Deficiencies	D	not recorded
2025-09-16	F0677	Quality of Life and Care Deficiencies	D	not recorded
2025-09-16	F0684	Quality of Life and Care Deficiencies	D	not recorded
2025-09-16	F0689	Quality of Life and Care Deficiencies	D	not recorded
2025-09-16	F0692	Quality of Life and Care Deficiencies	D	not recorded
2025-09-16	F0695	Quality of Life and Care Deficiencies	E	not recorded
2025-09-16	F0697	Quality of Life and Care Deficiencies	D	not recorded
2025-09-16	F0726	Nursing and Physician Services Deficiencies	E	not recorded
2025-09-16	F0732	Nursing and Physician Services Deficiencies	C	not recorded
2025-09-16	F0761	Pharmacy Service Deficiencies	D	not recorded
2025-09-16	F0842	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-09-16	F0880	Infection Control Deficiencies	E	not recorded
2025-09-16	F0883	Infection Control Deficiencies	D	not recorded
2025-09-16	F0887	Infection Control Deficiencies	D	not recorded
2025-09-16	F0925	Environmental Deficiencies	E	not recorded
2025-09-16	F0947	Nursing and Physician Services Deficiencies	D	not recorded
2025-02-26	F0760	Pharmacy Service Deficiencies	J	not recorded
2023-08-22	F0550	Resident Rights Deficiencies	D	not recorded
2023-08-22	F0557	Resident Rights Deficiencies	D	not recorded
2023-08-22	F0580	Resident Rights Deficiencies	D	not recorded
2023-08-22	F0584	Resident Rights Deficiencies	E	not recorded
2023-08-22	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	G	not recorded
2023-08-22	F0604	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2023-08-22	F0609	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2023-08-22	F0610	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2023-08-22	F0657	Resident Assessment and Care Planning Deficiencies	E	not recorded
2023-08-22	F0658	Resident Assessment and Care Planning Deficiencies	D	not recorded
2023-08-22	F0684	Quality of Life and Care Deficiencies	E	not recorded
2023-08-22	F0689	Quality of Life and Care Deficiencies	J	not recorded
2023-08-22	F0700	Quality of Life and Care Deficiencies	D	not recorded
2023-08-22	F0728	Nursing and Physician Services Deficiencies	D	not recorded
2023-08-22	F0732	Nursing and Physician Services Deficiencies	D	not recorded
2023-08-22	F0756	Pharmacy Service Deficiencies	E	not recorded
2023-08-22	F0758	Pharmacy Service Deficiencies	D	not recorded
2023-08-22	F0759	Pharmacy Service Deficiencies	E	not recorded
2023-08-22	F0760	Pharmacy Service Deficiencies	D	not recorded
2023-08-22	F0812	Nutrition and Dietary Deficiencies	D	not recorded
2023-08-22	F0842	Resident Assessment and Care Planning Deficiencies	E	not recorded
2023-08-22	F0880	Infection Control Deficiencies	D	not recorded
2023-08-22	F0925	Environmental Deficiencies	D	not recorded
2023-08-22	F0940	Administration Deficiencies	D	not recorded
2023-08-22	F0947	Nursing and Physician Services Deficiencies	E	not recorded
2023-08-22	F0949	Administration Deficiencies	D	not recorded
2019-01-22	F0550	Resident Rights Deficiencies	D	not recorded
2019-01-22	F0561	Resident Rights Deficiencies	D	not recorded
2019-01-22	F0584	Resident Rights Deficiencies	D	not recorded
2019-01-22	F0625	Resident Rights Deficiencies	D	not recorded
2019-01-22	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2019-01-22	F0676	Quality of Life and Care Deficiencies	D	not recorded
2019-01-22	F0684	Quality of Life and Care Deficiencies	D	not recorded
2019-01-22	F0686	Quality of Life and Care Deficiencies	D	not recorded
2019-01-22	F0692	Quality of Life and Care Deficiencies	D	not recorded
2019-01-22	F0711	Nursing and Physician Services Deficiencies	D	not recorded
2019-01-22	F0730	Nursing and Physician Services Deficiencies	D	not recorded
2019-01-22	F0756	Pharmacy Service Deficiencies	D	not recorded
2019-01-22	F0757	Pharmacy Service Deficiencies	D	not recorded
2019-01-22	F0759	Pharmacy Service Deficiencies	D	not recorded
2019-01-22	F0761	Pharmacy Service Deficiencies	D	not recorded
2019-01-22	F0812	Nutrition and Dietary Deficiencies	E	not recorded
2019-01-22	F0842	Resident Assessment and Care Planning Deficiencies	D	not recorded
2019-01-22	F0880	Infection Control Deficiencies	D	not recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “COMPLETE CARE AT HERITAGE LLC, DUNDALK” at medicare.gov/care-compare.