WILLOWS OF NEW CASTLE

1023 N 20TH ST, NEW CASTLE, IN 47362 · CCN 155089 · 95 certified beds · Data as of 2026-07-01

CMS overall2 of 5CMS inspections3 of 5CMS staffing1 of 5CMS quality2 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

State inspectors recorded 1 citation(s) in the last three years where CMS determined a resident was actually harmed.

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Serious inspection findings

2024-01-29 — ACTUAL HARM (tag F0689, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Staffing, from payroll records

Nursing hours / resident / day

3.24

state median 2.84

Weekend staffing gap

−19%

fewer nursing hours on weekends · state median −7%

RN hours / resident / day

0.26

registered nurses only

Contract (agency) staff

share of all nursing hours

Nursing staff turnover

59%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

CMS records no penalties for this facility.

Ownership

Ownership type: For profit - Corporation.

Full citation history

By severity: Actual harm: 1 · Potential for more than minimal harm: 21

Survey date	Tag	Category	Severity	Corrected
2026-03-06	F0684	Quality of Life and Care Deficiencies	D	not recorded
2026-03-06	F0688	Quality of Life and Care Deficiencies	D	not recorded
2026-03-06	F0744	Quality of Life and Care Deficiencies	D	not recorded
2026-03-06	F0755	Pharmacy Service Deficiencies	D	not recorded
2026-03-06	F0812	Nutrition and Dietary Deficiencies	F	not recorded
2025-07-28	F0689	Quality of Life and Care Deficiencies	D	not recorded
2025-03-14	F0550	Resident Rights Deficiencies	D	not recorded
2025-03-14	F0677	Quality of Life and Care Deficiencies	D	not recorded
2025-03-14	F0791	Quality of Life and Care Deficiencies	D	not recorded
2025-01-09	F0684	Quality of Life and Care Deficiencies	D	not recorded
2025-01-09	F0690	Quality of Life and Care Deficiencies	D	not recorded
2024-01-29	F0554	Resident Rights Deficiencies	D	not recorded
2024-01-29	F0558	Resident Rights Deficiencies	D	not recorded
2024-01-29	F0561	Resident Rights Deficiencies	D	not recorded
2024-01-29	F0584	Resident Rights Deficiencies	D	not recorded
2024-01-29	F0641	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-01-29	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-01-29	F0657	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-01-29	F0684	Quality of Life and Care Deficiencies	D	not recorded
2024-01-29	F0689	Quality of Life and Care Deficiencies	G	not recorded
2024-01-29	F0842	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-01-29	F0909	Environmental Deficiencies	D	not recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “WILLOWS OF NEW CASTLE, NEW CASTLE” at medicare.gov/care-compare.