ARC AT NORMAL

509 NORTH ADELAIDE, NORMAL, IL 61761 · CCN 145732 · 141 certified beds · Data as of 2026-07-01

CMS overall1 of 5CMS inspections2 of 5CMS staffing1 of 5CMS quality2 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

State inspectors recorded 5 citation(s) in the last three years where CMS determined a resident was actually harmed.

CMS has flagged this facility with its abuse icon, which marks facilities cited for abuse in recent inspections.

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Serious inspection findings

2025-06-13 — ACTUAL HARM (tag F0697, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide safe, appropriate pain management for a resident who requires such services.

2025-06-13 — ACTUAL HARM (tag F0684, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

2025-05-20 — ACTUAL HARM (tag F0684, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

2025-02-21 — ACTUAL HARM (tag F0689, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2024-06-27 — ACTUAL HARM (tag F0600, severity G)

Freedom from Abuse, Neglect, and Exploitation Deficiencies · correction not recorded in CMS data

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

2023-11-11 — ACTUAL HARM (tag F0694, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

2022-12-15 — ACTUAL HARM (tag F0689, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2022-12-15 — ACTUAL HARM (tag F0684, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Staffing, from payroll records

Nursing hours / resident / day

2.69

state median 3.09

Weekend staffing gap

−0%

fewer nursing hours on weekends · state median −8%

RN hours / resident / day

0.45

registered nurses only

Contract (agency) staff

1%

share of all nursing hours

Nursing staff turnover

40%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

4 enforcement action(s), totaling $62,192 in fines.

Date	Type	Amount
2025-05-12	Payment Denial	payment denial
2025-02-21	Fine	$51,701
2025-02-21	Payment Denial	payment denial
2023-11-11	Fine	$10,491

Ownership

Ownership type: For profit - Limited Liability company. Part of the ARCADIA CARE chain.

Other facilities under the same ownership, with their CMS overall ratings:

ARC AT CHILLICOTHE (CHILLICOTHE, IL) — CMS overall2 of 5
ARC AT STREATOR (STREATOR, IL) — CMS overall3 of 5
ARCADIA CARE AUBURN (AUBURN, IL) — CMS overall1 of 5
ARCADIA CARE ON THE HILL (SPRINGFIELD, IL) — CMS overall1 of 5
ARC AT EL PASO (EL PASO, IL) — CMS overall2 of 5
ARCADIA CARE BLOOMINGTON (BLOOMINGTON, IL) — CMS overall1 of 5
ARCADIA CARE WATSEKA (WATSEKA, IL) — CMS overallnot rated
AVENUES AT ROYAL OAK (KEWANEE, IL) — CMS overall1 of 5

Full citation history

By severity: Actual harm: 8 · Potential for more than minimal harm: 64

Survey date	Tag	Category	Severity	Corrected
2026-05-14	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2026-03-30	F0689	Quality of Life and Care Deficiencies	E	not recorded
2026-02-05	F0550	Resident Rights Deficiencies	D	not recorded
2026-02-05	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	E	not recorded
2026-02-05	F0602	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2026-02-05	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2026-02-05	F0697	Quality of Life and Care Deficiencies	D	not recorded
2025-12-09	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2025-09-21	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-09-21	F0689	Quality of Life and Care Deficiencies	D	not recorded
2025-09-05	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	E	not recorded
2025-09-05	F0641	Resident Assessment and Care Planning Deficiencies	E	not recorded
2025-09-05	F0842	Resident Assessment and Care Planning Deficiencies	E	not recorded
2025-06-25	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2025-06-13	F0684	Quality of Life and Care Deficiencies	G	not recorded
2025-06-13	F0697	Quality of Life and Care Deficiencies	G	not recorded
2025-05-27	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2025-05-27	F0609	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2025-05-20	F0584	Resident Rights Deficiencies	E	not recorded
2025-05-20	F0684	Quality of Life and Care Deficiencies	G	not recorded
2025-05-12	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2025-02-21	F0584	Resident Rights Deficiencies	E	not recorded
2025-02-21	F0689	Quality of Life and Care Deficiencies	G	not recorded
2025-02-21	F0690	Quality of Life and Care Deficiencies	D	not recorded
2025-02-21	F0700	Quality of Life and Care Deficiencies	E	not recorded
2025-02-21	F0801	Nutrition and Dietary Deficiencies	F	not recorded
2025-02-21	F0812	Nutrition and Dietary Deficiencies	F	not recorded
2024-12-12	F0684	Quality of Life and Care Deficiencies	D	not recorded
2024-06-27	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	G	not recorded
2024-06-27	F0740	Quality of Life and Care Deficiencies	D	not recorded
2024-04-30	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2024-02-01	F0686	Quality of Life and Care Deficiencies	D	not recorded
2024-01-25	F0584	Resident Rights Deficiencies	E	not recorded
2024-01-25	F0641	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-01-25	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-01-25	F0677	Quality of Life and Care Deficiencies	E	not recorded
2024-01-25	F0689	Quality of Life and Care Deficiencies	D	not recorded
2024-01-25	F0690	Quality of Life and Care Deficiencies	D	not recorded
2024-01-25	F0695	Quality of Life and Care Deficiencies	D	not recorded
2023-11-11	F0580	Resident Rights Deficiencies	D	not recorded
2023-11-11	F0694	Quality of Life and Care Deficiencies	G	not recorded
2023-11-11	F0725	Nursing and Physician Services Deficiencies	D	not recorded
2023-11-11	F0760	Pharmacy Service Deficiencies	D	not recorded
2023-08-14	F0684	Quality of Life and Care Deficiencies	E	not recorded
2023-08-10	F0584	Resident Rights Deficiencies	D	not recorded
2023-08-10	F0607	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2023-08-10	F0610	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2023-08-10	F0688	Quality of Life and Care Deficiencies	D	not recorded
2023-08-10	F0690	Quality of Life and Care Deficiencies	D	not recorded
2023-08-10	F0725	Nursing and Physician Services Deficiencies	E	not recorded
2023-08-02	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2023-07-21	F0550	Resident Rights Deficiencies	E	not recorded
2023-07-21	F0584	Resident Rights Deficiencies	E	not recorded
2023-07-21	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2023-07-21	F0842	Resident Assessment and Care Planning Deficiencies	D	not recorded
2022-12-15	F0558	Resident Rights Deficiencies	D	not recorded
2022-12-15	F0602	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2022-12-15	F0656	Resident Assessment and Care Planning Deficiencies	E	not recorded
2022-12-15	F0657	Resident Assessment and Care Planning Deficiencies	D	not recorded
2022-12-15	F0684	Quality of Life and Care Deficiencies	G	not recorded
2022-12-15	F0686	Quality of Life and Care Deficiencies	D	not recorded
2022-12-15	F0688	Quality of Life and Care Deficiencies	D	not recorded
2022-12-15	F0689	Quality of Life and Care Deficiencies	G	not recorded
2022-12-15	F0690	Quality of Life and Care Deficiencies	D	not recorded
2022-12-15	F0758	Pharmacy Service Deficiencies	E	not recorded
2022-12-15	F0759	Pharmacy Service Deficiencies	E	not recorded
2022-12-15	F0760	Pharmacy Service Deficiencies	E	not recorded
2022-12-15	F0802	Nutrition and Dietary Deficiencies	D	not recorded
2022-12-15	F0812	Nutrition and Dietary Deficiencies	F	not recorded
2022-12-15	F0847	Administration Deficiencies	D	not recorded
2022-12-15	F0868	Administration Deficiencies	F	not recorded
2022-12-15	F0883	Infection Control Deficiencies	D	not recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “ARC AT NORMAL, NORMAL” at medicare.gov/care-compare.