COMPLETE CARE AT KIMBERLY HALL NORTH

1 EMERSON DR, WINDSOR, CT 06095 · CCN 075279 · 150 certified beds · Data as of 2026-07-01

CMS overall1 of 5CMS inspections1 of 5CMS staffing3 of 5CMS quality3 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

State inspectors recorded 1 citation(s) in the last three years where CMS determined a resident was actually harmed.

CMS has flagged this facility with its abuse icon, which marks facilities cited for abuse in recent inspections.

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Serious inspection findings

2026-05-05 — ACTUAL HARM (tag F0686, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

2022-05-26 — ACTUAL HARM (tag F0697, severity G)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide safe, appropriate pain management for a resident who requires such services.

2022-05-26 — IMMEDIATE JEOPARDY (tag F0760, severity J)

Pharmacy Service Deficiencies · correction not recorded in CMS data

Ensure that residents are free from significant medication errors.

2022-05-26 — IMMEDIATE JEOPARDY (tag F0684, severity J)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Staffing, from payroll records

Nursing hours / resident / day

2.69

state median 3.42

Weekend staffing gap

−2%

fewer nursing hours on weekends · state median −5%

RN hours / resident / day

0.12

registered nurses only

Contract (agency) staff

share of all nursing hours

Days with zero RN hours reported

with residents present

Nursing staff turnover

32%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

1 enforcement action(s), totaling $13,065 in fines.

Date	Type	Amount
2026-04-10	Fine	$13,065

Ownership

Ownership type: For profit - Limited Liability company. Part of the COMPLETE CARE chain.

Other facilities under the same ownership, with their CMS overall ratings:

COMPLETE CARE AT MIDDLEBURY (MIDDLEBURY, CT) — CMS overall5 of 5
COMPLETE CARE AT FOX HILL (VERNON, CT) — CMS overall2 of 5
COMPLETE CARE AT MERIDEN (MERIDEN, CT) — CMS overall4 of 5
COMPLETE CARE AT KIMBERLY HALL-SOUTH (WINDSOR, CT) — CMS overall4 of 5
COMPLETE CARE AT GLENDALE (NAUGATUCK, CT) — CMS overall4 of 5
COMPLETE CARE AT HARRINGTON COURT (COLCHESTER, CT) — CMS overall2 of 5
COMPLETE CARE AT GROTON REGENCY (GROTON, CT) — CMS overall5 of 5
COMPLETE CARE AT HILLSIDE LLC (WILMINGTON, DE) — CMS overall4 of 5

Full citation history

By severity: No harm, potential for minimal harm: 2 · Actual harm: 2 · Potential for more than minimal harm: 35 · Immediate jeopardy: 2

Survey date	Tag	Category	Severity	Corrected
2026-05-05	F0609	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2026-05-05	F0610	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2026-05-05	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2026-05-05	F0686	Quality of Life and Care Deficiencies	G	not recorded
2026-05-05	F0919	Environmental Deficiencies	D	not recorded
2026-04-10	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2026-04-10	F0755	Pharmacy Service Deficiencies	D	not recorded
2025-07-29	F0550	Resident Rights Deficiencies	D	not recorded
2025-07-29	F0726	Nursing and Physician Services Deficiencies	D	not recorded
2025-06-27	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2025-06-27	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2025-02-04	F0689	Quality of Life and Care Deficiencies	D	not recorded
2024-12-23	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-09-19	F0550	Resident Rights Deficiencies	B	not recorded
2024-09-19	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2024-09-19	F0657	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-09-19	F0677	Quality of Life and Care Deficiencies	D	not recorded
2024-09-19	F0684	Quality of Life and Care Deficiencies	D	not recorded
2024-09-19	F0689	Quality of Life and Care Deficiencies	D	not recorded
2024-09-19	F0726	Nursing and Physician Services Deficiencies	D	not recorded
2024-09-19	F0805	Nutrition and Dietary Deficiencies	D	not recorded
2024-09-19	F0806	Nutrition and Dietary Deficiencies	D	not recorded
2024-09-19	F0880	Infection Control Deficiencies	D	not recorded
2024-05-08	F0550	Resident Rights Deficiencies	D	not recorded
2024-05-08	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2022-05-26	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	E	not recorded
2022-05-26	F0609	Freedom from Abuse, Neglect, and Exploitation Deficiencies	E	not recorded
2022-05-26	F0684	Quality of Life and Care Deficiencies	J	not recorded
2022-05-26	F0697	Quality of Life and Care Deficiencies	G	not recorded
2022-05-26	F0757	Pharmacy Service Deficiencies	D	not recorded
2022-05-26	F0760	Pharmacy Service Deficiencies	J	not recorded
2022-05-26	F0882	Infection Control Deficiencies	E	not recorded
2022-05-26	F0887	Infection Control Deficiencies	D	not recorded
2019-09-26	F0610	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2019-09-26	F0641	Resident Assessment and Care Planning Deficiencies	B	not recorded
2019-09-26	F0657	Resident Assessment and Care Planning Deficiencies	D	not recorded
2019-09-26	F0658	Resident Assessment and Care Planning Deficiencies	D	not recorded
2019-09-26	F0677	Quality of Life and Care Deficiencies	D	not recorded
2019-09-26	F0684	Quality of Life and Care Deficiencies	D	not recorded
2019-09-26	F0812	Nutrition and Dietary Deficiencies	E	not recorded
2019-09-26	F0814	Nutrition and Dietary Deficiencies	D	not recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “COMPLETE CARE AT KIMBERLY HALL NORTH, WINDSOR” at medicare.gov/care-compare.