COMPLETE CARE AT GLENDALE

4 HAZEL AVE, NAUGATUCK, CT 06770 · CCN 075240 · 120 certified beds · Data as of 2026-07-01

CMS overall4 of 5CMS inspections3 of 5CMS staffing2 of 5CMS quality5 of 5

Star ratings are issued by CMS (the federal Centers for Medicare & Medicaid Services), not by NursingHomeLens. We report them; we do not rate or rank facilities.

State inspectors recorded 1 immediate-jeopardy citation(s) here in the last three years — CMS's most serious level.

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Serious inspection findings

2024-01-04 — IMMEDIATE JEOPARDY (tag F0689, severity J)

Quality of Life and Care Deficiencies · correction not recorded in CMS data

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2023-07-13 — ACTUAL HARM (tag F0600, severity G)

Freedom from Abuse, Neglect, and Exploitation Deficiencies · correction not recorded in CMS data

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Staffing, from payroll records

Nursing hours / resident / day

2.94

state median 3.42

Weekend staffing gap

−3%

fewer nursing hours on weekends · state median −5%

RN hours / resident / day

0.06

registered nurses only

Contract (agency) staff

share of all nursing hours

Days with zero RN hours reported

with residents present

Nursing staff turnover

36%

per year, per CMS

Source: CMS Payroll-Based Journal, 2026Q1, 90 reported days — actual payroll data, not the facility's own estimates.

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Penalties and enforcement

CMS records no penalties for this facility.

Ownership

Ownership type: For profit - Corporation. Part of the COMPLETE CARE chain.

Other facilities under the same ownership, with their CMS overall ratings:

COMPLETE CARE AT MIDDLEBURY (MIDDLEBURY, CT) — CMS overall5 of 5
COMPLETE CARE AT FOX HILL (VERNON, CT) — CMS overall2 of 5
COMPLETE CARE AT MERIDEN (MERIDEN, CT) — CMS overall4 of 5
COMPLETE CARE AT KIMBERLY HALL-SOUTH (WINDSOR, CT) — CMS overall4 of 5
COMPLETE CARE AT HARRINGTON COURT (COLCHESTER, CT) — CMS overall2 of 5
COMPLETE CARE AT GROTON REGENCY (GROTON, CT) — CMS overall5 of 5
COMPLETE CARE AT KIMBERLY HALL NORTH (WINDSOR, CT) — CMS overall1 of 5
COMPLETE CARE AT HILLSIDE LLC (WILMINGTON, DE) — CMS overall4 of 5

Full citation history

By severity: Actual harm: 1 · Potential for more than minimal harm: 31 · Immediate jeopardy: 1

Survey date	Tag	Category	Severity	Corrected
2026-02-03	F0656	Resident Assessment and Care Planning Deficiencies	D	not recorded
2026-01-14	F0628	Resident Rights Deficiencies	D	not recorded
2026-01-14	F0657	Resident Assessment and Care Planning Deficiencies	D	not recorded
2026-01-14	F0658	Resident Assessment and Care Planning Deficiencies	D	not recorded
2026-01-14	F0686	Quality of Life and Care Deficiencies	D	not recorded
2026-01-14	F0689	Quality of Life and Care Deficiencies	D	not recorded
2026-01-14	F0697	Quality of Life and Care Deficiencies	D	not recorded
2026-01-14	F0756	Pharmacy Service Deficiencies	D	not recorded
2026-01-14	F0812	Nutrition and Dietary Deficiencies	E	not recorded
2026-01-14	F0842	Resident Assessment and Care Planning Deficiencies	D	not recorded
2026-01-14	F0880	Infection Control Deficiencies	D	not recorded
2026-01-14	F0925	Environmental Deficiencies	D	not recorded
2025-05-15	F0580	Resident Rights Deficiencies	D	not recorded
2025-05-15	F0684	Quality of Life and Care Deficiencies	D	not recorded
2024-01-26	F0607	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2024-01-26	F0644	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-01-26	F0645	Resident Assessment and Care Planning Deficiencies	D	not recorded
2024-01-26	F0684	Quality of Life and Care Deficiencies	D	not recorded
2024-01-26	F0686	Quality of Life and Care Deficiencies	D	not recorded
2024-01-26	F0695	Quality of Life and Care Deficiencies	D	not recorded
2024-01-26	F0711	Nursing and Physician Services Deficiencies	D	not recorded
2024-01-26	F0756	Pharmacy Service Deficiencies	D	not recorded
2024-01-26	F0761	Pharmacy Service Deficiencies	D	not recorded
2024-01-26	F0812	Nutrition and Dietary Deficiencies	E	not recorded
2024-01-26	F0880	Infection Control Deficiencies	D	not recorded
2024-01-04	F0689	Quality of Life and Care Deficiencies	J	not recorded
2023-07-13	F0600	Freedom from Abuse, Neglect, and Exploitation Deficiencies	G	not recorded
2023-07-13	F0609	Freedom from Abuse, Neglect, and Exploitation Deficiencies	D	not recorded
2021-08-31	F0686	Quality of Life and Care Deficiencies	D	not recorded
2021-08-31	F0695	Quality of Life and Care Deficiencies	E	not recorded
2021-08-31	F0812	Nutrition and Dietary Deficiencies	F	not recorded
2021-08-31	F0880	Infection Control Deficiencies	E	not recorded
2021-08-31	F0908	Environmental Deficiencies	E	not recorded

Sources: CMS Provider Information, Health Deficiencies, Penalties, and Ownership datasets (data.cms.gov/provider-data), processed 2026-07-01; CMS Payroll-Based Journal daily staffing. Find this facility on Care Compare: search “COMPLETE CARE AT GLENDALE, NAUGATUCK” at medicare.gov/care-compare.